Internet DOWN!!

[Abu]

Internet down since 22:30! This has happened before and it’s becoming annoyingly common now, I thought SKY/NOW was meant to be good? 
It’s annoying that they don’t have a customer service line open now either, because I would have some NOT so kind words to share! 
it’s affecting my work!! 😡😡

[NickB]

Same here, and annoyingly no way to report the fault today to kick off auto compensation because their phone lines are down. I'm expecting this message to act as proof that the lines are unavailable, there's mass reports on the forums and I assume everyone is getting logs like below 

1970-01-01 00:00:09 syslog: BusyBox v1.17.2
1970-01-01 00:00:09 syslog: plc0 (Int switch port: 4) (Logical Port: 4) Link UP 100 mbps full duplex
1970-01-01 00:00:09 syslog: [ 6.986000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 1000 mbps full duplex
1970-01-01 00:00:09 syslog: [ 9.022000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
1970-01-01 00:00:14 syslog: [ 14.100000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 1000 mbps full duplex
1970-01-01 00:00:33 syslog: [ 33.046000] Line 0: xDSL G.994 training
1970-01-01 00:00:42 syslog: [ 42.070000] Line 0: VDSL G.993 started
1970-01-01 00:00:43 syslog: [ 43.090000] Line 0: VDSL2 link down
1970-01-01 00:00:46 syslog: [ 46.639000] eth1 (Int switch port: 6) (Logical Port: 6) Link DOWN.
1970-01-01 00:00:50 syslog: [ 50.677000] eth1 (Int switch port: 6) (Logical Port: 6) Link UP 1000 mbps full duplex
1970-01-01 00:00:56 syslog: sky dhcpc client (v0.0.1) started
1970-01-01 00:00:58 syslog: [ 58.105000] Line 0: xDSL G.994 training
1970-01-01 00:01:09 syslog: [ 69.108000] Line 0: VDSL2 link down
1970-01-01 00:01:12 syslog: [ 72.111000] Line 0: xDSL G.994 training
1970-01-01 00:01:22 syslog: [ 82.115000] Line 0: VDSL G.993 started
1970-01-01 00:01:39 syslog: [ 99.351000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=61812
1970-01-01 00:01:45 syslog: sky dhcpc client (v0.0.1) started
1970-01-01 00:02:02 syslog: ptm0.1 - WAN link UP.
1970-01-01 00:02:02 syslog: Received valid DHCP lease from server. Connection UP.
1970-01-01 00:02:07 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D15B235C002540/3C9EC7F60388/90.221.68.194/4.33.0100.R/::1]
1970-01-01 00:02:07 syslog: Send out NTP request to ntp1.isp.sky.com
1970-01-01 00:02:12 syslog: TR69: Connect to Production ACS
1970-01-01 00:02:28 syslog: TR69: Connect to ACS Failed: Could not resolve host
1970-01-01 00:03:28 syslog: TR69: Connect to Production ACS
1970-01-01 00:03:32 syslog: TR69: Connect to ACS Failed: Could not resolve host
1970-01-01 00:03:37 syslog: Send out NTP request to ntp2.isp.sky.com
1970-01-01 00:04:32 syslog: TR69: Connect to Production ACS
1970-01-01 00:04:43 syslog: TR69: Connect to ACS Failed: Could not resolve host
1970-01-01 00:04:50 syslog: Send out NTP request to ntp1.isp.sky.com
1970-01-01 00:05:43 syslog: TR69: Connect to Production ACS

[Ant_1]

Same issue, have been trying to restart hub and computer fruitlessly but I'm giving up now I see it's a widespread issue in the London area. We're unable to anything about at this time.

[Ivisor]

For computer with Windows go to:

Settings > Network & Internet > Change Adapter Settings.
Then right-click a connection and select Properties > IPv4 > Properties.
Finally,select [*] Use the following DNS server address
And input there 8.8.8.8.
Ok > Ok

Try to connect

[Nikhilcogni]

Same here I’m seeing red colour for internet and I believe morning phone lines will be flooded 

[1Ebony]

It’s actually so annoyinb

[gavs82008]

@Abu @1Ebony @Nikhilcogni @Ant_1 

Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Ant_1]

Thank you, when I phoned the next day the wait times were 15 to 20 minutes so I gave up.

[gavs82008]

@Ant_1 

That's nothing, it can sometimes be 30-60 minutes from what I have seen on the forum being mentioned (moaned) by other customers!