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SergiA
Advocate

‎19-09-2023 23:34

Internet down

I'm a new customer and I've been without internet from 22:30h. The three lights are green. What can I do? I need internet to work!

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎20-09-2023 8:36

@SergiA 

Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎20-09-2023 22:52

@SergiA 

Now is domestic broadband.

Make sure you have a mobile with a suitable data plan to use as a WiFi hotspot when the inevitable happens.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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