Hi @Anonymous User
When going to your online NowTV account under My Account > Manage Account > Devices have you got any device swaps left ?
Normally you are given three swaps each month.
If you have used all three swaps this calendar month see if live chat will grant you some extra swaps.
https://help.nowtv.com/article/how-to-submit-a-complaint
With regards to your Samsung Smart TV, i know NowTV was encountering various problems on Samsung Smart TV's and other devices over the weekend (don't know if it's fixed because i don't own any of the devices effected or related to your particular problem using NowTV live TV).
