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Anonymous User
Not applicable

‎11-04-2018 19:29

Buying Now broadband

I switched over to NOW TV Broadband earlier today. However, after switching (my start date was scheduled for April 25th), I was informed by BT that I would be liable to pay £320+ because I was still under contract. After phoning BT and being told that that figure was correct even though I was sure it wasn't, I reluctantly phoned NOWTV to cancel my broadband. An hour or so after I cancelled with NOWTV, BT phoned me up to say that those cancellation costs were incorrect because I was outside my minimum contract period. So when I have tried to rebuy NOWTV Broadband on the website, it says that the broadband is unavailable at my address. How can I rebuy this broadband/uncancel my order?

Thanks

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎11-04-2018 19:55

Hi @Anonymous User

 

I would try live chat and ask them if you can be transferred to the broadband team.

 

Open the link page below and click on the drop down arrow below Anything else to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

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