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Solo
Advocate

Broadband Self setup?

Hey, I'm a new customer, and when I ordered the NOW Broadband it was agreed that I would receive the broadband (which I now have) and that a technician/engineer would attend to set it up for me. However, when checking the status now, it says that it is a "self-setup" and OpenReach is not needed? I've tried calling customer service but have been on hold for more than an hour, twice. 

Do I need to contact OpenReach by myself, or what do I do?

3 Replies
gavs82008
Legend 5
Legend 5

@Solo 

You don’t call OpenReach, that is the job of NOW. 
Try emailing support using the address in the below picture.

00A70DB7-7B7E-459E-AF3A-570789204A30.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite


when I ordered the NOW Broadband it was agreed that I would receive the broadband (which I now have) 

Do you mean it is now working? If so, why would you need an Openreach engineer?

redchiz1
Elite 3

It is generally self setup, you should just be able to connect the NOW Hub on the go live date, the only involvement from Openreach is to switch the circuit remotely so no attendance is usually required. Is your service now up and running?