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SueS
Advocate

Watchlist disappeared

I suddenly have no access to my watchlist when using Now app on my samsung smart TV. It does still exist as I can still add to it, I just can't see it. I can still access it if I use the app through my samsung tablet. I have only had this issue since the look of the home screen changed, which makes me think Now have caused this problem. Is anyone else having the same issue? So far all the solutions that Now have come up with have not resolved the issue.

31 Replies
DavidBrent
Mentor

@Simon-J Ok, so after a few emails back and forth where I supplied screenshots and a video of the issue, I had an email on 26/11 to say a new release should fix this issue and it was due to be launched around 30/11.  Just gone on the Now app on my YouView box and the watchlist section is back, so that's a result!

DavidBrent
Mentor

@therealhakdaddy @SueS @RoyB @EilishB @Simon-J , so after a few emails back and forth where I supplied screenshots and a video of the issue, I had an email on 26/11 to say a new release should fix this issue and it was due to be launched around 30/11.  Just gone to the Now app on my YouView box and the watchlist section is back, so that's a result! Hopefully it is solved on the other platforms as well.

Pip1960
Mentor

It happened on mine too but came back but now the they have changed the layout and and now its horrible.

LCee
Mentor

Just came across this thread as my watchlist and continue watching list have disappeared on my Roku, on the website via my phone AND on my macbook... so it doesn't appear to be linked to my device.

 

Anyone else experiencing this and any help from Now? I tried starting a chat on the website... after 5 minutes waiting on the "we'll be with you in a jiffy " screen I gave up

gavs82008
Legend 5
Legend 5

@SueS @LCee 

The watchlist is an issue being looked into by staff.

 

FYI that I do not work for NOW, just a NOW customer trying to help
LCee
Mentor

@gavs82008 thanks for that. Hopefully it gets resolved soon 

gavs82008
Legend 5
Legend 5

@LCee 
So it’s reappeared on my iPhone app along with the continue watching.

Although it’s out of sync from before the fault. 

Sadly still broken on my Sony TV.

FYI that I do not work for NOW, just a NOW customer trying to help
LCee
Mentor

@gavs82008 It's still not there on my android app or browser but that's a good sign, hopefully the fix will continue to roll out across other platforms and devices. 

Popeye13
Scholar

Same issue, appeared last night on Fire Stick 4K & 4K Max devices.

 

gavs82008
Legend 5
Legend 5

@Popeye13 

Have yet to test the Amazon sticks today, but still not working on my Sony Bravia TV. 

It’s not the first time this issue has happened. Pretty poor that it’s been allowed to happen again and this time feels like an eternity!

FYI that I do not work for NOW, just a NOW customer trying to help
sdan10
Scholar 3

my now stick in bedroom same no watch list and my fire stick 3rd gen same in livingroom

hope it gets fix soon