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nst
Expert 2

Re: Update Now TV app for apple TV

@Techuser_73 

 

I applaud your efforts but I do feel that the trials manager is the wrong avenue for your frustration.

 

The trials manager and trials team are only responsible to getting us, the trialists, to use the software given to them by the development team.

 

They have no power or influence over what is delivered, and I can only assume they respond to queries as instructed to do so by the development team.  Likewise they feed back to the development team anything that we tell them.

 

Although we were all given clear information from the trials team that Boost and TV integration would be included on launch... we have to assume that they were told this by the development team and simply passed this information on to us in good faith.

 

Right now, the trials team are simply repeating the current party line verbatim and there's no point pushing them further as that's all they will give you.  Possibly.. who knows.. they are as frustrated with the situation as we are as they administered the 8 month trial, fielded a large number of queries from us, and made promises to us based on what they were told which turned out to be false.  I imagine they have had a lot of complaints both from trialists and people waiting years for the new app only to be disappointed.

 

 

So who best to 'complain' to.  I don't know.   Maybe higher up.  NowTV CEO?  Maybe NowTV's twitter accounts.

 

Personally I feel quite defeated by the whole thing.  I spent a long time with enthusiasm and trying to help but I was surprised at what was delivered.  I would have 'forgiven' them for rushing out a half baked and feature poor app if they had done so a month or two into the trial... however 8 months in there is no excuse for what we have.  There is also no excuse to rub our noses in it and one week later release a full featured app for Firesticks which is better than what we got on the AppleTV.  There is also no technical reason for omitting 5.1, and no moral justification for charging for a full boost pass and only providing half the features and charging full price.

 

I have now walked away from the app that I spent so long testing on the AppleTV.  It is simply not fit for (my) purpose and useless to me right now.   I am using the Firestick version which, I suspect, was the plan all along.

 

What NowTV have against AppleTV users I don't know...... but we have certainly been poorly served by this.

 

Heres hoping that the app will be fixed much sooner than later.  Im not holding my breath but until full boost support is included it simply is useless to me.

 

 

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MrZippy
Expert 2

Re: Update Now TV app for apple TV

File a complaint with the ASA.

Although I’m sure they don’t care, I filed complaint about something else and was told the company has a computer glitch and they were working with them to resolve. What a joke as they still blatantly break the law. Computer glitch my ######.
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Techuser_73
Scholar 3

Re: Update Now TV app for apple TV

Yes your right @nst. How very sad that 8 months of doing work as beta testers and it comes to this. As yourself I’ve now resorted to the firestick myself which is not my preferred option but until the appletv gets sorted it will do. 

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AlexB83
Scholar

Re: Update Now TV app for apple TV

Just as an interesting aside, with BT sport ultimate on apple TV they offer 4k and hdr content but not 4k hdr where as many devices do offer this. So it's not only now tv which doesn't offer full support 

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MrZippy
Expert 2

Re: Update Now TV app for apple TV

What’s funny is I’ve found bugs with the new Discovery+ app, I contacted them, they replied within 24 hours and the issue was fixed in the next release. Plus their app uses the native tvOS layout.
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moroboshi
Expert

Re: Update Now TV app for apple TV

Has anyone managed to get Boost Mode working in any way? Obviously the surround sound is completely gone despite the 5.1 tag, but I can't even get it to show the 8mbit 1080p stream. I've watched a few shows so far in the public build and the quality is at best 720p and with the compression set to an insane level. It looks absolutely abysmal. 

If I fire up the Now TV app on my LG OLED I sometimes get the 8mbit 1080p feed and 5.1 audio. I don't always get 1080p, it's regressed and will often get stuck at 720p. This didn't used to happen. My connection is fine needless to say. 

I'm struggling to comprehend why the Apple TV is so bad. It was in development for literally YEARS, and yet when it's finally released it's horribly broken. 

If nothing else it's simply dishonest, perhaps illegally so to advertise something as 1080p with 5.1 audio when that simply isn't true. 

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Essential17
Advocate

Re: Update Now TV app for apple TV

Hello everyone.

 

I have been lurking here for a few months following this waiting patiently on the new app but have now made an account just to post this...

 

I have been a dedicated NowTV fan for a very long time, since the Apple TV 2 almost a decade ago! Recently upgraded to a 4K HDR setup with 5.1 surround and excitedly loaded up a movie on the NowTV app and... it looks... absolutely awful. Some scenes are ‘okay’ but the compression is so, so noticeable in many other scenes, and the lack of 5.1 surround is mindblowingly out of date. Do they know what year this is?

 

This was what drove me to find this thread and I was excitedly following along the beta news about the new app but now I honestly cannot believe what they’ve released after all these years.

 

I’ve decided it’s Now time to stop recommending NowTV to friends and family and to look elsewhere for the content I watched on it. Disney and certain major movie releases have already left to better streaming platforms, but that still leaves HBO content. Good news there though, guys: https://www.hexus.net/ce/news/entertainment/147082-hbo-max-coming-europe-latin-america-2021/

 

HBO Max coming to Europe starting in 2021 with aim to be worldwide ASAP. Not only is that HBO shows, but many movies as well. Sky may well have deals at the moment but I expect those contracts will be expiring soon enough. Then there will essentially be nothing left on NowTV. I hope it dies a quick and painful death so we can get onto watching content on modern services.

 

Oh, and the quality of HBO Max? 4K HDR Dolby Vision and Dolby Atmos — the quality you’d expect for 2021. 

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Dean0989
Scholar 3

Re: Update Now TV app for apple TV

That’s great news hopefully it kicks Nowtv into touch or we can finally get a decent app so we can stop using Nowtv
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nst
Expert 2

Re: Update Now TV app for apple TV

@Essential17 

 

I see what you are saying.. but ultimately this isn't about NowTV as a "thing" as that in itself is fine.

 

What I mean is... its content is unique, and if you are in the market for Sky Cinema, Sports, and Entertainment channels such as Sky1 and Sky Atlantic its is the cheapest way of getting them... and in many ways better than a full fledged SkyQ subscription.

Yes, of course Disney+, Amazon, and Netflix have managed far superior sound and vision for the last few years... but for reasons best known to itself.. Sky/NowTV need their streaming platform to be limited to 1080p and 5.1 (for risk of cannibalising lucrative and expensive SkyQ subscriptions that offer 5.1 and 4K).

 

The problem here is purely down to inconsistent Apps across platforms.

 

In my opinion.. if they cannot provide an app for a platform that provides the FULL experience including boost support should the user require it, then they should not support the platform at all.  Controversial opinion maybe but it would sort a lot of problems here.  Platforms that cannot be provided with the full experience should be dropped from their portfolio.  And, yes, I include the AppleTV here - as they have not been able for whatever reason to launch a simple app with functionality that is, lets face it, years behind others.  The problem with releasing the half baked app is that it opens up all the complaints as seen in this thread and rightly so.  We have waited a long time for this app and to get it in this state is appalling.

 

They should not have released that app on AppleTV without full boost.  In doing what they have done they have opened up a can of worms including false advertising / labelling content as 5.1 when it is not.... and charging full boost price when they are not getting what they paid for.

 

Your issues would be solved immediately if you switched to, say, a fire stick or the PS4/Xbox or NowTV stick... as they all seem to manage HD and 5.1 adequately (as they should in 2020).

As an appleTV user I do this grudgingly - I now use Fire stick for NowTV.. and I am counting the days (but not holding my breath) until they fix the app and I can use it.

 

 

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AlexB83
Scholar

Re: Update Now TV app for apple TV

I am thinking of getting a fire stick 4k instead of using built in LG apps as that offers 50fps plus has a bt sport app and continue to use my Apple TV HD on bedroom TV. I don't really see how what they are doing by omitting 5.1 on apple TV is any worse than not having 50fps are some platforms

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