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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
  • 8 thanks

Resolved! Now TV App on Apple TV

Just now I was unable to continue with the App on my AppleTV because it said I was using an old version. It told me to update by going to Apple App Store. It froze at this point! I went to the App Store and there were no updates that needed downloadi...

Won’t let me watch anymore of a series

Ive paid for now tv entertainment and started watching a series I’m nearly finished but now on my tv and ps5 it’s saying “unable to complete purchase on this device please go to to choose a product or offer”… so I don’t know ...

Joh by Advocate
  • 5 replies
  • 0 thanks

OVP_00012 Error even though I am in the UK

For the last week, I have been getting the error OVP_00012 saying streaming is t available in my areai have contacted now live chat but they are not helpful at all. They just want to pass blame elsewherei have contacted my ISP and they gave me proof ...

Resolved! Moto GP

I have just signed up for the Sports package after reading various articles online stating that Moto GP 2023 live coverage is available. However when I go to the viewing guide I can't find any reference to it. Would be grateful for any advice on this...

Sony Bravia issues

I have two Sony Bravia TVs.  I easily installed the app on one and can use it no problem.  On the other TV I either get a message saying the service is not available in my area (the UK  - it is) or it takes me to an Italian version where I cant login...

Roku app update

Hi all,Roku 4k Premiere - LG Smart tvSince the latest update of the Nowtv app on my Roku stick the "Now and Next" option is no longer there while you are actually watching something.  i.e. We could always press up/down and see what channel we were wa...

Renada by Mentor
  • 7 replies
  • 4 thanks

Content block, says I am in wrong country

Hi,My internet provider has recently updated my IP address, and I am now unable to watch live tv or stream any content on any devices (Samsung tv, laptop, iphones etc), as NowTV says I am in the wrong country and need to enable roaming.I have checked...

JimB by Observer
  • 2 replies
  • 1 thanks

Apple TV and HomePod Sky Sports Adverts

When watching sky sports on my apple tv 4k or apple tv 1080p I have the sound coming out of a homepod, (the issue occurs on hompod mini and the big one), as soon as the adverts comes on the sound cuts out and wont come back until you come out of the ...

Resolved! Roku 8.0.1 app can't sign in

The Roku app updated today and I was signed out. Now when I try to sign in I'm getting error saying my account isn't setup properly and to go to account seems fine. I signed in through web browser. I also get a notification of ab...