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Scholar 3

Re: Update Now TV app for apple TV

Couple of things I’ve messaged Marina  Storti on facebook for those who don’t know she’s the MD of Now Tv. If anyone knows the latest situation it has to be her I’m not expecting a response but you never know.  

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Expert 2

Re: Update Now TV app for apple TV

I think the more public messaging on Facebook and Twitter the better.

 

Somebody somewhere must know the situation.

 

As is always the case with these type of corporations, communication is the key - and they are simply not communicating with us at all.

 

The updated app is either imminent, or not.  Its released already in Ireland and Italy therefore why isn't it in the UK and whats the further delay in releasing it.

 

Also, if the AppleTV is no longer seen as a strategic platform, then again tell us - allow us the ability to plan our future hardware requirements and make an informed decision.

 

Saying you support a platform... and then neglecting that platform to the point where it is unusable... but still advertising your service as compatible (fully compatible i.e. with the same viewing experience as with all the other platforms...) is misrepresentation and im sure trading standards would be interested to know at this point.

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Scholar 3

Re: Update Now TV app for apple TV

Just sent a tweet to nowtv asking what the situation is regarding the nowtv app for apple tv. I will wait for a response If I feel the response is not satisfactory I will contact media outlets such as bbcwatchdog. So if u have twitter or Facebook send them a message asking what's going on. 

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Expert 2

Re: Update Now TV app for apple TV

The point I would make is this:

 

On NowTV's 'Devices' page... it clearly mentions you can watch on over 60 devices.

 

The AppleTV is of course listed in that page.  You can click on it and then you are taken to the page to chose your package.

 

NOW.... there is NO mention that if you are watching on an AppleTV will get a significantly inferior service to that of other devices.  This should be made very clear.  For example "Please note that the AppleTV app is over 4 years old without updates and you are not able to create watchlists and other functions using this device"...

 

This is what they should say... and of course some could be signing up and disappointed at the functionality and service they receive.

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Expert

Re: Update Now TV app for apple TV

Not a bad reason for a formal complaint, and passing to the ombudsman if there is one that NowTV recognise. 

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Scholar 3

Re: Update Now TV app for apple TV

False advertising that’s what it is, nowtv know a lot of people will be using there nowtv stick or smart box ps4 etc. I purchased my 4k Apple TV in 2018 so for 2 years I’ve used an app that is not upto date. Simply put it’s shocking treatment not only to people with Apple TV but other people using other devices. I notice nowtv operatesin Italy, Ireland and Uk. So if the app for Apple TV has been launched there why no update here. I tweeted nowtv over an hour ago and still no response. Email bbc watchdog or tweet them


 

 

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Expert 2

Re: Update Now TV app for apple TV

Which account did you tweet?

 

I sent mine to "NowTV Help" and not the standard "NowTV" one.

 

They seem relatively active and I got a response as detailed earlier.

 

I think the more start to make a noise the better.

 

To those who wonder why us AppleTV owners are making a fuss... its because we have waited far too long.. and with the carrot being dangled months ago with the new app... AND the fact the new app is available elsewhere just not in the UK.

 

False advertising is basically correct.  AppleTV users are getting a vastly inferior product to those on other platforms.  Update the app, or ditch the platform.  Dont advertise it as available when the user experience is so out of step with other devices.

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Scholar 3

Re: Update Now TV app for apple TV

I tweeted the normal one so now I will tweet the other one. Thanks.

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Expert

Re: Update Now TV app for apple TV

I see one danger of pursuing this, they update the app and we all end up paying them money regularly for their passes. 

lol 

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Scholar 3

Re: Update Now TV app for apple TV

So no reply from nowtv twitter help that was over 3 hours ago I tweeted and a dm sent. This is what I mean about communication there isn’t any.  I feel we could be waiting an eternity fo this updated app if at all. Can anyone advise me on picture quality of the nowtv 4k box and the nowtv stick. My brother just purchased the 4k smart box at a reduced price of 24.99 but he said the quality of picture was washed up and he has the boost too.  He put his old black nowtv box in and the picture was a lot better.  I feel if there’s no progress on nowtv Apple app I will look else where.

 

 

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