Sony Bravia TV cannot connect to Bravia Core

[Anonymous User]

Just got a new XR 48A90K OLED Sony Bravia TV. However it will not connect to Bravia Core, I get this message: Network connection lost. Please try again later. (under this a banner with OK on it). (At the bottom of the screen what I assume is an error code) INT_104_201.

This happens with both wired and wireless connection. I have a Now TV Hub Two. I have checked the network connection on the TV, the diagnostics say it is OK also Netflix, iplayer etc all work OK. As a final test I linked the TV to my mobile phone via a mobile hotspot using 4G and it connected fine to Bravia Core.

So I am guess that there is an issue or compatibility between this app and the Now TV router.

I would add that I am not very technically minded esp when it comes to routers.

Any guidance would be really appreciated.

Thanks Andrew 

[schnapps]

Hi @Anonymous User 

I see if anything from this linked thread below helps in anyway.

https://community.nowtv.com/t5/Setup-Performance/Sony-Android-TV-quot-wifi-not-connected-quot-pop-up-since-I/m-p/573003#M10305 

[schnapps]

Hi @Anonymous User 

Forgot to say the Bravia Core Movies uses a high bandwidth (lower HD resolution needs around 30Mbps plus where the 4K content is around 80Mbps).

Does your NOW Broadband service have sufficient internet bandwidth ?

[schnapps]

Hi @Anonymous User 

Just taken this information copy and pasted below from the Sony Bravia Core website where you need a high amount of internet bandwidth.

Pure Stream™ which offers streaming between 30Mbps - 80Mbps. To access Pure Stream™ at 30Mbps, you must have a minimum internet speed of 43Mbps. To access highest quality Pure Stream™ available at 80Mbps you must have a minimum internet speed of 115Mbps. To enjoy 80 Mbps with Pure Stream™ functionality, you need to connect to the Internet via Wi-Fi (wireless LAN) that supports IEEE 802.11 n/ac. BRAVIA CORE is not responsible for network restrictions or available bandwidth. Network service provider restrictions and terms may apply.

[Anonymous User]

Hi. Many thanks for your replies. We get about 23Mbps here. But the odd thing was the ability to connect through my mobile as a hotspot on 4g (giffgaff). I didn't actually try to look at any content I just signed up to a Bravia Core account. I must confess I didn't really fully understand the link you kindly sent but I think it was relating to wireless connections. I have tried to ring Sony but unfortunately couldn't help but referred my to Bravia support which is only via email. I await their reply.

[Anonymous User]

Hi all. Problem solved. It turned out to be the parental control setting on my NowTV account. A quick call to the help line and with the control switched off all is good.