26-05-2018 16:33
Solved! Go to Solution.
25-06-2018 11:28 - edited 25-06-2018 12:08
Hi All,
Just another update for you all.
We've pushed this same update to the other channels on the NOW TV Service which include:
Cartoon Network
Boomerang
Nickelodeon
NickToons
NickJr.
Cartoonito
Comedy Central
FOX
Discovery
MTV
Nat Geo Wild
We appreciate your feedback so far, if you could continue to let us know how you're getting on it would be greatly appreciated.
Thanks,
Karl
28-05-2018 18:23
28-05-2018 18:38
Also just checking out the BBC iPlayer App and so far the BBC 1 and BBC 2 channels watching live freezes after about 10 seconds of playing where the sound continues to play fine
Going to check out a few more Apps on the Roku Plus Stick, then i think i might fire off an email to Roku Support about all these bugs since firmware 8.1.0 was rolled out
28-05-2018 19:08
@schnapps wrote:Also just checking out the BBC iPlayer App and so far the BBC 1 and BBC 2 channels watching live freezes after about 10 seconds of playing where the sound continues to play fine
Going to check out a few more Apps on the Roku Plus Stick, then i think i might fire off an email to Roku Support about all these bugs since firmware 8.1.0 was rolled out
I have reported this to the BBC through their iplayer help pages. They have so far been unable to replicate it because they don't have a stick+
I also presume they don't have the latest software on their Roku devices. Maybe more reports of the issue could push them to seek a solution.
28-05-2018 19:10
The issues on the apps seem to be connected to live playback.
28-05-2018 19:53
Hi @Anonymous User
Just noticed your post on the Roku US forum and like you have reported i am getting the same identical issue when attempting to watch an Amazon UHD video, where it continually loads and eventually a message pops up on the screen saying "streaming delay" back to menu or keep waiting
The Amazon UHD videos was working perfectly fine before the new Roku firmware update where i watched an episode of The Grand Tour in UHD this week on my Roku Stick Plus.
Looks to me that all these bugs are pointing to the Roku firmware 8.1.0 release where i am going to gather more information and undertake more testing before contacting Roku Support.
28-05-2018 20:01
28-05-2018 22:56
@schnapps wrote:Hi @Anonymous User
Just noticed your post on the Roku US forum and like you have reported i am getting the same identical issue when attempting to watch an Amazon UHD video, where it continually loads and eventually a message pops up on the screen saying "streaming delay" back to menu or keep waiting
The Amazon UHD videos was working perfectly fine before the new Roku firmware update where i watched an episode of The Grand Tour in UHD this week on my Roku Stick Plus.
Looks to me that all these bugs are pointing to the Roku firmware 8.1.0 release where i am going to gather more information and undertake more testing before contacting Roku Support.
I don't currently have an Amazon sub as I tend to dip in and out of Amazon depending on what's available for me to watch. Since the Roku 8.1 update however it takes an age for my UHD/HDR programmes to load on Netflix. They play ok but on occasion I have to back out and try again to get the programmes to load up.
04-06-2018 21:31
@schnapps wrote:Also just checking out the BBC iPlayer App and so far the BBC 1 and BBC 2 channels watching live freezes after about 10 seconds of playing where the sound continues to play fine
Going to check out a few more Apps on the Roku Plus Stick, then i think i might fire off an email to Roku Support about all these bugs since firmware 8.1.0 was rolled out
The BBC appear to have fixed the iplayer issue going by my testing this evening.
As for NowTV and the Sky News app, guess what, NO change
05-06-2018 24:04
05-06-2018 24:30
@Anonymous User
Good show. It can't do any harm going down another avenue. It's gone beyond frustrating now