10-04-2018 16:22
12-04-2018 11:15
Hi @Anonymous User
Have you tried going into the box menu settings and change the Display from 1080p to 720p.
If that doesn't work, maybe try a factory reset on the box.
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
What is the make and model of your TV and have you got a second TV in the house (just to test and see if the box works on a different TV) ?
12-04-2018 11:32
12-04-2018 11:37
Hi @Anonymous User
What's the model number of the Samsung TV ?
Also are you plugging the nowtv box directly into the HDMI port on your TV and not passing the box through some sort of external HDMI Hub or switcher ?