Apple TV 4K - Unable to sign you in, please try again later

[JonT]

So for the past few weeks, I have been unable to sign in on my Apple TV. It is listed as a compatible device. what-set-top-boxes-streaming-devices-can-i-use-to-watch, I've just raised it on live chat help, apparently Now are aware of the issue affecting Apple TV and are looking to resolve. 

[gavs82008]

@JonT 

Thankfully I’ve not been kicked out on my Apple TV box, so no issues with me. 

Take it the system is fully updated etc?

Have you done a delete and reinstall of the app?

[JonT]

Hi Gav, yes, I updated it, didn’t work. Must be something about my set up. 

[gavs82008]

@JonT 

Do you have an iPhone/iPad. If so does it work as expected on there?

[JonT]

Yes, works fine on everything else, iPhone, MacBook. Just this Apple TV.  

[RoyB]

@JonT 

I just tried signing out of Now on my Apple TV 4K, and signing in again, and it worked fine for me.

So I guess the issue isn’t universal. Or maybe I should have powered down and powered back up during the process, or some such specific action?

[JonT]

Thanks Roy, tried that before raising the issue, not worked for me. Factory reset, powered down, reset router etc. 

[GregB]

Having the same issue @JonT. Looking forward to seeing what the solution might be.

[schmurnan]

I’m in the same boat as well, recently signed up to NOW tv and it works on my iPhone and iPad but not my Apple TV 4K. No idea why. I get the emails saying “new device […] did you just sign in” but not actually getting signed in. 

[gavs82008]

@schmurnan 

Logging on the website is classed as a new device. Which will prompt the emails.