16-09-2016 13:44
Solved! Go to Solution.
16-09-2016 16:33
@Anonymous User
I didn't mean hook up the smart box directly to your TV full time, just for a short time to see if the problem persists (should have worded my post a bit better, sorry about that).
There is an official Roku remote controller app in the iOS App Store which is compatible with the iPhone and Ipad.
16-09-2016 14:57
@Anonymous User Hi, is this the new smart box? 🙂
16-09-2016 16:01
@Anonymous User
That's strange for both boxes to have the same issue.
When you say freeze, do you mean the the picture on your TV screen actually freezes with no response from the remote controller or does the TV screen goes blank ?
How far do you get before the freeze issue, are you able to setup the WiFi home network enter all your nowtv details and either use the nowtv app or any other apps such has BBC IPlayer etc ?
Just has a test, if you have got another TV in the house with a HDMI port does the smart box still freeze up (don't worry about connecting a TV aerial to the box on the second test TV).
16-09-2016 16:07
16-09-2016 16:14
@Anonymous User
What happens if you bypass your AV Receiver and connect the smart box directly to your TV.
Also as a test, if you have a smart phone or tablet could you download the free Roku remote controller app to see if that controls your smart box without freezing.
16-09-2016 16:14
16-09-2016 16:16
16-09-2016 16:33
@Anonymous User
I didn't mean hook up the smart box directly to your TV full time, just for a short time to see if the problem persists (should have worded my post a bit better, sorry about that).
There is an official Roku remote controller app in the iOS App Store which is compatible with the iPhone and Ipad.
16-09-2016 16:41
16-09-2016 17:02
@Anonymous User
Firstly i am glad you think that Roku remote controller app is more responsive and you now can use your smart box properly.
What i find strange though, is that you mentioned that you previously had the standard nowtv black box where you seemed happy with its remote controller.
Where from my experience using both boxes the smart box remote controller is more responsive and you don't have to point the controller towards the box in my opinion.
Anyway enjoy.