Game voucher code

[Anonymous User]

Got a game voucher code for 3 months free now tv, but the code don't seem to work. Do I need to set up account(bank details etc) to work it? Only want to try the 3 months not pay for anything or give out bank details etc

[Andy]

@Anonymous User

Welcome to the forum.

Yes, I'm afraid you do need to set up your account fully, including entering payment card details. NOW TV is a subscription service and so they need bank details on record of keep charging you should you not cancel, in line with other subscription services. It's also needed as part of their check to make sure you are over 18 and UK resident. 

If you've not joined NOW TV before you might as well sign up for the free 14 day trial first (you won't be eligible if you've had a trial previously though), then once your trial is set up you can enter your voucher code to get your 3 months, which will kick in when the trial ends (so you will get 3 months and 2 weeks in total).

Dont forget to cancel the pass sometime during your 3 month voucher period to make sure you don't get charged anything as otherwise the pass will automatically renew and you will be charged at the end of the 3 months.

[Anonymous User]

Does any money come out when you first set up the account and is it clear(easy) on how to cancel it during the 3 months etc?

[Andy]

@Anonymous User

No charge as such when you sign up, but NOW TV do request a 10p authorisation to your card to check it's a valid card you've entered, this amount isn't actually taken out (it's reserved against your limit then when your bank realises NOW TV aren't taking it, the authorisation is cancelled) however some banks do show this 10p temporarily on your statement which confuses some people. See here for more info

http://help.nowtv.com/article/Sign-up-1014

Easy enough to cancel, just follow the steps here sometime during your 3 month period (if you go for the free trial and then apply your voucher code, wait until you are into the 3 month voucher period before cancelling)

http://help.nowtv.com/article/How-to-cancel-NOW-TV

[Anonymous User]

Thankyou very much for your help, one last question if I cancel it during the 3 months will I get the full 3 months or will it end it there and then?

[Andy · Accepted solution]

@Anonymous User

No, once you are into your 3 months you can cancel at any time, and you still get to watch until the 3 months is fully up. During the cancellation process it tells you exactly what date you can carry on watching until. 

[Anonymous User]

Ok thankyou for the help

[Andy]

@Anonymous User You're welcome, happy new year.

[Anonymous User]

Where do you put the code in that I recieved from game for the 3 months free membership?

[Andy]

@Anonymous User

You can apply you voucher on the NOW TV website by following the steps in this help article

http://help.nowtv.com/article/Apply-Voucher-NOW-TV-Entertainment-Month-Pass

[Anonymous User]

I've set mine up, I went for the 14 trial and I had 3 months free. But I've checked my online banking and I am being charged £9.99? Please explain why? It's not even been a month yet as I bought it just before Christmas. And will I be able to get a refund? Regards

[Anonymous User]

@Anonymous User £9.99 is the price for movies, it's not included in a 3 month entertainment pass.

[Anonymous User]

we have exactly the same problem

ive set up  an account added card details but the GAME voucher code wont work...saying invalid...myself and my husband have tried

[Anonymous User]

Hi @Anonymous User

Thanks for posting, sorry to hear this. My colleague Simon will be in touch with an e-mail and will look into this further for you and resolve.

Apologies again for the inconvenience.

Cheers

Ranj

NOW TV Team

[Anonymous User]

Hi guys, I currently have the same problem....have a 3 month code to activate from Game, although I am receiving the error message that the code is invalid.

I have a NowTV account set up & am currently using a 14 day trial, hoping that by the end of these 14 days I'll have a solution for my voucher code. Please can someone advise regarding?

Appreciate the help!

[Andy]

@Anonymous User

Welcome to the forum.

This usually happens if people misread the code. If you had it emailed to you try copy and pasting it into the add a voucher link on your My Account > My Passes page http://account.nowtv.com/passes

Otherwise, have a look at the following article and try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ) etc

http://help.nowtv.com/article/Code-not-valid

If you are still stuck, click the green Contact Us at the bottom left of that page and on the following page choose the option to Use Live Chat who can check the code for you.