They need to look into it faster then. Bad enough they put adverts back in and then want to charge more to get rid of them again, they then manage to break their own customer DB and lose all the watch lists. Then when you contact them claim nobody else has complained about it and you just need to try reinstalling the app. The customer service from NOW is bad and getting worse!
To be fair the adverts were added in summer of last year. This fault is nothing to do with the adverts side of things.
Granted I agree 100% that it should have been resolved by now and its now over a week when it started!
Over on Twitter NOW have accepted that quite a few customers (including myself) have lost their My TV (Continue Watching & Watchlist) on various platforms.
All they are saying over on Twitter it's under investigation and will be fixed ASAP.
Just had a email the 1st one from the support team snice i reported it
WILL SHARE THE LINK ON EMAIL TO THIS PAGE
COPY OF EMAIL WITH MY ANSERS
Just had the exact same email from support.
Told them that the photos I sent in the original email is what the error is.
Had to explain that because its been over a week the "empty rail" has moved on since I have watched content.
The watchlist and continue watching is still on my iPhone, however its not in sync with what I have been watching over the last week.
@Anonymous User @Popeye13 @Anonymous User
So I can confirm that my watchlist and continue watching are back on my Sony TV.
The main caveat is that the continue watching is to the point before the original fault.
Checked both Amazon Fire sticks last night after posting and happy to confirm that it's back to normal.