@ktsmom99 we'll need a bit more information so that the enquiry can be directed to the content team.
Time in the episode/episodes?
Get back with that and I'll tag the relevant person to look at it.
@ktsmom99 I've just checked the first 2 episodes of season 1 on 3 different devices (Android mobile, Roku Premiere and LG TV). Both episodes played without any issue as you can see from the images below when logged into the community.
As you've tagged this 'Windows PC' does this happen with any other content?
@Izzie-T can you replicate this problem of zoomed in picture on a Windows PC?
I am using the Now Tv player on my PC. I am watching season 2 with no problems at all. I have just gone back to season 1 to check and it's still like it. I have taken some pictures of the screen but unable to upload them.
@ktsmom99 new users can't embed images into comments but they can be uploaded to a hosting site. Above the comment box where you're typing is a little symbol of a chain link. Click that and you can upload images.
We have got this raised with Provider since Tuesday, awaiting for their reply.
Will update when I got more news.
Thank you for your message.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
Internet reception below decks on sailing yachts can be very patchy 😛