Below deck sailing yacht unwatchable

[ktsmom99]

I tried watching below deck sailing yacht but the quality is shocking. It keeps zooming in and is unwatchable. Why is this happening?

[Saint1976]

@ktsmom99 we'll need a bit more information so that the enquiry can be directed to the content team.

Season number?

Episode/episodes number?

Time in the episode/episodes?

Get back with that and I'll tag the relevant person to look at it.

[ktsmom99]

It's the whole series 1 episodes. I only tried ep1 & 2 and gave up. I have now started watching season 2 which is normal.

[Saint1976]

@ktsmom99 I've just checked the first 2 episodes of season 1 on 3 different devices (Android mobile, Roku Premiere and LG TV). Both episodes played without any issue as you can see from the images below when logged into the community.

 

 

As you've tagged this 'Windows PC' does this happen with any other content?

@Izzie-T can you replicate this problem of zoomed in picture on a Windows PC?

[ktsmom99]

I am using the Now Tv player on my PC. I am watching season 2 with no problems at all. I have just gone back to season 1 to check and it's still like it. I have taken some pictures of the screen but unable to upload them.

[Saint1976]

@ktsmom99 new users can't embed images into comments but they can be uploaded to a hosting site. Above the comment box where you're typing is a little symbol of a chain link. Click that and you can upload images.

[Izzie-T]

Hi @Saint1976 @ktsmom99 @RoyB 

We have got this raised with Provider since Tuesday, awaiting for their reply. 

Will update when I got more news.

Thank you for your message.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T]

Hi @ktsmom99 @Saint1976 @RoyB 

Below Deck Sailing Yacht S1 ep1

This ep is now taking off the platform till new delivery fixed arrived.

Will update you when we can.

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T · Accepted solution]

 hi @ktsmom99 @Saint1976 @RoyB 

The fixed version is arrived back on platform now. 

Thank you

[RoyB]

@ktsmom99 

Internet reception below decks on sailing yachts can be very patchy 😛