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Anonymous User
Not applicable

Safari does not recognize NOW

I keep having a message on a white background stating - Safari cannot open specified address because safari cannot open specified address NowTVPlayer

 

Can anyone please help??

 

Thanks

1 Solution
Anonymous User
Not applicable

Hi @Anonymous User

 

 

Can you advise if you are watching through a Mac? if so Safari via a Mac no longer supports Silverlight meaning Now TV no longer works via that browser and you would need to download the Now TV player here web.static.nowtv.com/watch/NOWTVPlayerInstaller.zip or you can watch via a Mac using the Firefox browser which still uses silverlight and you would need the silverlight add on enabled.  I hope this helps with your issue if not can you advise on if you were just accessing the site and you got this error? if so have you tried another browser?

 

 

Cheers

Eddie Smiley Very Happy

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15 Replies
Anonymous User
Not applicable

Hi @Anonymous User

 

 

Can you advise if you are watching through a Mac? if so Safari via a Mac no longer supports Silverlight meaning Now TV no longer works via that browser and you would need to download the Now TV player here web.static.nowtv.com/watch/NOWTVPlayerInstaller.zip or you can watch via a Mac using the Firefox browser which still uses silverlight and you would need the silverlight add on enabled.  I hope this helps with your issue if not can you advise on if you were just accessing the site and you got this error? if so have you tried another browser?

 

 

Cheers

Eddie Smiley Very Happy

Anonymous User
Not applicable

Thanks its working now!!!

Anonymous User
Not applicable

Your "fix" does not work. Safari and Mac will not function with NOW Player. The response from you "help" just does not work. Bye Bye NOW i think.

heidi1
Advocate

all I get is a blue screen ?

 

gavs82008
Legend 5
Legend 5

@heidi1 

All other posters on this thread are no longer active so they wont be able to help. 

 

Have you tried reinstalling the browser?

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

 

FYI that I do not work for NOW, just a NOW customer trying to help
heidi1
Advocate

Yes tried everything ..now can’t help ..at least I have it on my phone ..going to ty an buy a lightning to cdmi lead to see if I can link it to my tv..

gavs82008
Legend 5
Legend 5

@heidi1 

Does your TV support casting? 

As you will be able to cast to your TV or is a TV from the list of supported devices from the link below?

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

 

Otherwise I would suggest purchasing a Amazon fire stick or Roku stick.

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite

@heidi1 Bear in mind that you cannot access NOW TV directly from Safari on a Mac, you have to install the Player first:

 

https://help.nowtv.com/article/watching-now-on-a-mac 

 

 

heidi1
Advocate

Yes I have tried everything people have recommended 

still the only place I can view is on my iPhone so not really happy 

it’s probably an internet issue rather than a now issue 

RoyB
Legend

@heidi1 

 

What is the device you can’t run Safari on?

 

And if you have Now on a phone which uses a lightning cable, then that must be an iPhone, so the browser there is likely Safari; can you run Now from that?

 

Bur make sure you update Now first, as I just checked on my iPad, and it needed me to start the Player, and when I said I hadn’t got it, it took me to the App Store to get an updated version.

 

And I can now watch Now on this IPad equally well, whether I start on the Now website on Safari, which then runs the Now Player, or whether I start the Now Player directly from the Now app icon.

Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
heidi1
Advocate

Yes can watch on my iPhone 13 pro no problem.. down load on my MacBook Air or my smart tv and it say can play as recorder is on I have now disabled this and it still doesn’t work 

 

redchiz1
Elite

There may be a background application running, or even just installed on your Mac which makes the Player think you have recording software running, this has cropped up before, have a search.

 

Also, in System Preferences > Apple ID > iCloud make sure that Private Relay is turned off, if present. 

Anonymous User
Not applicable

This could mean that you've clicked on "I already have this" when it asked you to download the new NOW TV Player, or that the install was unsucessful.

 

If you don't remember downloading and then running the installer, you will need to do this first. Clearing your cookies will bring back the option to download the installer again.

 

However, if you did run the installer, we'll need to investigate what the issue might be.

heidi1
Advocate

all I get is a blue screen 

Anonymous User
Not applicable

I spent all week online trying to find out why my new NOW TV subscription didn't work, I then donwloaded Opera Browser and it all works fine. Safari doesn't support NOW TV it appears.