Safari does not recognize NOW

[Anonymous User]

I keep having a message on a white background stating - Safari cannot open specified address because safari cannot open specified address NowTVPlayer

Can anyone please help??

Thanks

[Anonymous User · Accepted solution]

Hi @Anonymous User

Can you advise if you are watching through a Mac? if so Safari via a Mac no longer supports Silverlight meaning Now TV no longer works via that browser and you would need to download the Now TV player here web.static.nowtv.com/watch/NOWTVPlayerInstaller.zip or you can watch via a Mac using the Firefox browser which still uses silverlight and you would need the silverlight add on enabled.  I hope this helps with your issue if not can you advise on if you were just accessing the site and you got this error? if so have you tried another browser?

Cheers

Eddie 

[Anonymous User]

Thanks its working now!!!

[Anonymous User]

Your "fix" does not work. Safari and Mac will not function with NOW Player. The response from you "help" just does not work. Bye Bye NOW i think.

[heidi1]

all I get is a blue screen ?

[gavs82008]

@heidi1 

All other posters on this thread are no longer active so they wont be able to help. 

Have you tried reinstalling the browser?

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

[heidi1]

Yes tried everything ..now can’t help ..at least I have it on my phone ..going to ty an buy a lightning to cdmi lead to see if I can link it to my tv..

[gavs82008]

@heidi1 

Does your TV support casting? 

As you will be able to cast to your TV or is a TV from the list of supported devices from the link below?

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

Otherwise I would suggest purchasing a Amazon fire stick or Roku stick.

[redchiz1]

@heidi1 Bear in mind that you cannot access NOW TV directly from Safari on a Mac, you have to install the Player first:

https://help.nowtv.com/article/watching-now-on-a-mac 

[heidi1]

Yes I have tried everything people have recommended 

still the only place I can view is on my iPhone so not really happy 

it’s probably an internet issue rather than a now issue 

[RoyB]

@heidi1 

What is the device you can’t run Safari on?

And if you have Now on a phone which uses a lightning cable, then that must be an iPhone, so the browser there is likely Safari; can you run Now from that?

Bur make sure you update Now first, as I just checked on my iPad, and it needed me to start the Player, and when I said I hadn’t got it, it took me to the App Store to get an updated version.

And I can now watch Now on this IPad equally well, whether I start on the Now website on Safari, which then runs the Now Player, or whether I start the Now Player directly from the Now app icon.

[heidi1]

Yes can watch on my iPhone 13 pro no problem.. down load on my MacBook Air or my smart tv and it say can play as recorder is on I have now disabled this and it still doesn’t work 

[redchiz1]

There may be a background application running, or even just installed on your Mac which makes the Player think you have recording software running, this has cropped up before, have a search.

Also, in System Preferences > Apple ID > iCloud make sure that Private Relay is turned off, if present. 

[Anonymous User]

This could mean that you've clicked on "I already have this" when it asked you to download the new NOW TV Player, or that the install was unsucessful.

If you don't remember downloading and then running the installer, you will need to do this first. Clearing your cookies will bring back the option to download the installer again.

However, if you did run the installer, we'll need to investigate what the issue might be.

[heidi1]

all I get is a blue screen 

[Anonymous User]

I spent all week online trying to find out why my new NOW TV subscription didn't work, I then donwloaded Opera Browser and it all works fine. Safari doesn't support NOW TV it appears.