21-08-2017 11:07 - edited 22-08-2017 16:49
A new version of the NOW TV Player has been published. Please try opening the app again to receive the update.
If you continue to experience issues, please comment below on this thread.
Original post:
We're aware of an issue that is causing frustration for a lot of customers. We have been looking into this as a matter of urgency and hope to have a fix ready soon.
To clarify, this mostly affects users with a certain graphics card: Intel HD Graphics 3000
21-08-2017 18:32
To confirm. I'm on Mac OSX Sierra with that Intel 3000 card. And I have the same problem. Hopefully you can get this fixed tonight so that I can watch Game of Thrones before the internet spoils it for me! It's the only reason I signed up to Now TV, so if it isn't possible to watch that when it comes out, I'm going to need to ask for a refund. 🙂
21-08-2017 20:18
21-08-2017 20:20
21-08-2017 20:28
I can't get picture either. GOT worked fine last week but tonite was told to do an update on Now tv - now no picture just audio....FIX THIS YOU GUYS - not acceptable to exclude MAC users from your updates-
my graphics card is not INTEL but
NVIDIA GeForce 9400M 256 MB
@Anonymous User wrote:We're aware of an issue that is causing frustration for a lot of customers. We have been looking into this as a matter of urgency and hope to have a fix ready soon.
To clarify, this mostly affects users with a certain graphics card: Intel HD Graphics 3000
@Anonymous User wrote:We're aware of an issue that is causing frustration for a lot of customers. We have been looking into this as a matter of urgency and hope to have a fix ready soon.
To clarify, this mostly affects users with a certain graphics card: Intel HD Graphics 3000
21-08-2017 20:40
Just wanted to say that I too am suffering from this problem.
I have a late 2011 Pro, with the Intel 3000 Graphics card whatever, won't pretend to know what that is.
When will we have an update on how to fix this?
21-08-2017 21:58
If you're aware of this problem, why you just don't delete the newer version and allow us to download the older and WORKING one?
It's not fair and doesn't make any sense to me.
21-08-2017 22:42
I have the same problem. Have tried uninstalling, restarting etc but still no joy.
21-08-2017 22:43
Is there a solution for this yet? I am using a mac