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TheNewNo2
Advocate

Player crashes on launch

Every time I open the NowTV app on my laptop (not even trying to make it play something), it crashes. For a few seconds it is ok, then it goes dark green and freezes, then closes a few seconds later.

This is only happening on my laptop (other PC is fine). I have reinstalled the player and restarted, to no avail.

I'm running Windows 10.

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9 Replies
gavs82008
Legend 5
Legend 5

Re: Player crashes on launch

@TheNewNo2 

Have a nosy at this link, there are a few "troubleshooting" tips that might be of use. Personally I don't use my laptop for the NOW player so I cannot be much more help I am afraid. 

 

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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minnis
Advocate

Re: Player crashes on launch

I'm getting the same issue. It works on other devices (including my laptop) but not my PC.

 

I've tried uninstalling and reinstalling, clearing cache and cookies, deleting everything in both the LocalLow and Roaming folders within %appdata% (as seen here) , using the windows NOW app (about as useful as a chocolate teapot, that is) and going through multiple different web browsers. Nothing works. NOW TV webchat couldn't fix it.

 

Not quite sure where to go from here.

Pitbull4444
Advocate

Re: Player crashes on launch

I have a similar problem on my PC - ever since they changed to the stand alone app it opens and  then just comes up with ERROR Code 20000 - checked the links in the  help section and nothing there to help - I have lost count of the number of times I have uninstalled and re-installed - 

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PleaseHelp
Advocate

Re: Player crashes on launch

i'm having this same issue. Tech support keep sending me on the same loop of reinstalling now player. 

Any luck getting a fix anyone?

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RoyB
Legend 5
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Re: Player crashes on launch

@PleaseHelp 

 

Are you running Bitdefender?


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PleaseHelp
Advocate

Re: Player crashes on launch

Yes! I take it that's most likely blocking it? I had my suspicions, unfortunately it's a work laptop and I can't deactivate or add an exception.

It used work though, is this a new thing?

Thank you so much for you reply!
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druma_d
Advocate

Re: Player crashes on launch

Hi,

 

I've been struggling with this problem for a few months, spent an hour looking into various error logs and eventually came across this solution from another thread (https://community.nowtv.com/t5/PC-Mac/Now-TV-Player-not-working/td-p/543900/page/2) which has worked for me, so hopefully you will have the same luck too!:

 

Navigate to C:\Users\username\AppData\LocalLow

 

Delete the Cisco folder

 

Open NowTV Player and it should work.

 

If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming 

Then reinstall NowTV Player

 

Tested on Windows 10 x64

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RoyB
Legend 5
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Re: Player crashes on launch

@PleaseHelp 

 

How did you even get to install Now on a work laptop? 😛

 

I would have the office cybercops down on me like a ton of bricks just for accessing the website on a browser 😢


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JHarris
Advocate

Re: Player crashes on launch

I have this same problem. I am running Bitdefender, but only on my personal PC so can disable it. But even if I do, it's the same problem.

 

I can see the /roaming files but nothing under /LocalUser called Cisco. And I've clicked for the hidden files to be shown.

 

Frustrating!

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