Every time I open the NowTV app on my laptop (not even trying to make it play something), it crashes. For a few seconds it is ok, then it goes dark green and freezes, then closes a few seconds later.
This is only happening on my laptop (other PC is fine). I have reinstalled the player and restarted, to no avail.
I'm running Windows 10.
Have a nosy at this link, there are a few "troubleshooting" tips that might be of use. Personally I don't use my laptop for the NOW player so I cannot be much more help I am afraid.
I'm getting the same issue. It works on other devices (including my laptop) but not my PC.
I've tried uninstalling and reinstalling, clearing cache and cookies, deleting everything in both the LocalLow and Roaming folders within %appdata% (as seen here) , using the windows NOW app (about as useful as a chocolate teapot, that is) and going through multiple different web browsers. Nothing works. NOW TV webchat couldn't fix it.
Not quite sure where to go from here.
I have a similar problem on my PC - ever since they changed to the stand alone app it opens and then just comes up with ERROR Code 20000 - checked the links in the help section and nothing there to help - I have lost count of the number of times I have uninstalled and re-installed -
Are you running Bitdefender?
I've been struggling with this problem for a few months, spent an hour looking into various error logs and eventually came across this solution from another thread (https://community.nowtv.com/t5/PC-Mac/Now-TV-Player-not-working/td-p/543900/page/2) which has worked for me, so hopefully you will have the same luck too!:
Navigate to C:\Users\username\AppData\LocalLow
Delete the Cisco folder
Open NowTV Player and it should work.
If this doesn't fix it, delete that cisco folder as well as any NowTV folder inside C:\Users\username\AppData\Roaming
Then reinstall NowTV Player
Tested on Windows 10 x64
How did you even get to install Now on a work laptop? 😛
I would have the office cybercops down on me like a ton of bricks just for accessing the website on a browser 😢
I have this same problem. I am running Bitdefender, but only on my personal PC so can disable it. But even if I do, it's the same problem.
I can see the /roaming files but nothing under /LocalUser called Cisco. And I've clicked for the hidden files to be shown.