This is amazingly frustrating. I signed up to NowTV on Chromebook before discovering (after the subs had been collected, obvs) that it doesn't work on Chromebooks. So I dig out a laptop, and it doesn't work on that, seemingly because I have Bitdefender on the laptop?? Is this just a poorly supported side-project for Sky or something?
Have you asked yourself the same question about Bitdefender?
Quite alone among tens of antivirus products, Bitdefender takes exception to how the NowTV player is coded.
And products like Bitdefender are there, supposedly, to protect you against malware. Which the NowTV Player manifestly isn’t.
So Bitdefender is putting up a false positive response to this Player; and they have to figure out the fault in their logic and fix it.
So nothing here for Now to fix at all.
Maybe you should switch to an antivirus that isn’t open to such charges of being a ‘poorly supported side project’? Malwarebytes is my go-to product here.
I was having the same issue and this solved the issue for me by adding NOW TV player to the exception list on Bitdefender.
On Bitdefender Total Security app on your laptop go to Protection > Advanced Thread Defense (open) > Manage Exceptions > Add an Exception
Then browse for the NOW TV Player launcher. On my laptop I found it in the below path:
C:\Users\(your username)\AppData\Roaming\NOW TV\NOW TV Player\NOW TV Player.exe
@ Cchrzaszcz Thanks for this, worked for me after several hours of total frustration👍
Nb. on my attempt the final 'Now TV Player.exe' appears without the '.exe', but the Bitdefender exception browser adds the '.exe. itself. Had me slightly bamboozled for few minutes anyway!