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DerryGirl
Newbie

Now Player won't download on laptop

Got new laptop. Clicked on download player, file downloaded but nothing happens - any ideas or hints?

And I clicked player downloaded so now it won't let me try again!

Thanks!

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Thanks @Simon-J 

It looks like this NOW Help article in the link below has now been updated 😁.

https://help.nowtv.com/article/what-laptops-computers-can-i-use-to-watch 

View solution in original post

15 REPLIES 15
gavs82008
Legend 5
Legend 5

@DerryGirl 

You're best to search the forum for the PC player. There are many workarounds which should work. 

FYI that I do not work for NOW, just a NOW customer trying to help
DerryGirl
Newbie

Thanks! Wish me luck with my searching...

RoyB
Legend

@DerryGirl 

Follow these instructions:-

https://help.nowtv.com/category/device-setup

and scroll down and press Ten More Articles, find 

Watching Now on Windows

click it, and follow the instructions there.

https://help.nowtv.com/article/watching-now-on-windows

https://help.nowtv.com/article/watching-now-on-windows

The usual error people make is to download the Player, but not to Install it, Step 3.

The file should be in your Downloads folder on the PC, so find it there, with Windows Explorer (not Internet Explorer), click it, and carry on the install.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
DerryGirl
Newbie
Issue was that I was in S mode so turned that off and now all is well.

Thanks for the tip though!
RoyB
Legend

@DerryGirl 

***PLEASE IGNORE THE ABOVE POSTING AS NOW HAVE AN ERROR IN THEIR LINKS TO THIS, AND I HAVE RUN OUT OF TIME TO CORRECT IT. CARRY ON AS BELOW***

Follow these instructions:-

https://help.nowtv.com/category/device-setup

press Ten More Articles, and scroll down to find 

Watching Now on Windows

click it, and follow the instructions there.

The usual error people make is to download the Player, but not to Install it, Step 3.

If you can’t restart the process from scratch, the file should be in your Downloads folder on the PC, so find it there, with Windows Explorer (not Internet Explorer), click it, and carry on the install.

These details are supposed to be linked from 

https://help.nowtv.com/article/watching-now-on-windows”

but that, and several places it is used, do not go where they should, just to the entry page for Help, so I had to give the slightly more indirect route above.

@Simon-J , can you please get this investigated?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Simon-J
Community Manager
Community Manager

hi @DerryGirl 

From today you'll no longer need to use the player and should be able to watch in your web browser, this should happen automatically when you go to play content from the site.

Thanks

Simon

schnapps
Legend 5
Legend 5

Hi @Simon-J 

Are your NOW Help Articles being updated on this fantastic news ?

Where currently everything is still pointing to the old NOW Player.

Simon-J
Community Manager
Community Manager

Hi @schnapps  these are in the process of being updated 🙂

schnapps
Legend 5
Legend 5

Thanks @Simon-J 

It looks like this NOW Help article in the link below has now been updated 😁.

https://help.nowtv.com/article/what-laptops-computers-can-i-use-to-watch