27-06-2023 12:31 - edited 27-06-2023 12:37
Got new laptop. Clicked on download player, file downloaded but nothing happens - any ideas or hints?
And I clicked player downloaded so now it won't let me try again!
Thanks!
Solved! Go to Solution.
28-06-2023 13:31 - last edited on 28-06-2023 15:05 by Simon-J
Thanks @Simon-J
It looks like this NOW Help article in the link below has now been updated 😁.
https://help.nowtv.com/article/what-laptops-computers-can-i-use-to-watch
27-06-2023 12:39
You're best to search the forum for the PC player. There are many workarounds which should work.
27-06-2023 12:40
Thanks! Wish me luck with my searching...
27-06-2023 14:16 - edited 27-06-2023 14:28
Follow these instructions:-
https://help.nowtv.com/category/device-setup
and scroll down and press Ten More Articles, find
Watching Now on Windows
click it, and follow the instructions there.
https://help.nowtv.com/article/watching-now-on-windows
https://help.nowtv.com/article/watching-now-on-windows
The usual error people make is to download the Player, but not to Install it, Step 3.
The file should be in your Downloads folder on the PC, so find it there, with Windows Explorer (not Internet Explorer), click it, and carry on the install.
27-06-2023 14:31
27-06-2023 14:42 - edited 27-06-2023 14:50
***PLEASE IGNORE THE ABOVE POSTING AS NOW HAVE AN ERROR IN THEIR LINKS TO THIS, AND I HAVE RUN OUT OF TIME TO CORRECT IT. CARRY ON AS BELOW***
Follow these instructions:-
https://help.nowtv.com/category/device-setup
press Ten More Articles, and scroll down to find
Watching Now on Windows
click it, and follow the instructions there.
The usual error people make is to download the Player, but not to Install it, Step 3.
If you can’t restart the process from scratch, the file should be in your Downloads folder on the PC, so find it there, with Windows Explorer (not Internet Explorer), click it, and carry on the install.
These details are supposed to be linked from
”https://help.nowtv.com/article/watching-now-on-windows”
but that, and several places it is used, do not go where they should, just to the entry page for Help, so I had to give the slightly more indirect route above.
@Simon-J , can you please get this investigated?
28-06-2023 11:23
hi @DerryGirl
From today you'll no longer need to use the player and should be able to watch in your web browser, this should happen automatically when you go to play content from the site.
Thanks
Simon
28-06-2023 13:31 - last edited on 28-06-2023 15:05 by Simon-J
Thanks @Simon-J
It looks like this NOW Help article in the link below has now been updated 😁.
https://help.nowtv.com/article/what-laptops-computers-can-i-use-to-watch