09-05-2015 22:48
I'm trying to watch NOW TV today and keep on getting the following error under a minute into the program:
(T3nnn) - There's a problem accessing content on NOW TV.
Please fix this to watch NOW TV.
The help article is not useful at all as I have not changed my internet connection, anti-virus, firewall or anything like that from when it was working fine earlier this week. I'm using IE 11 on Windows 7 (64 bit) and the only "change" to this system is that there have been a couple of automated Windows Updates, but I don't see how that could have any effect.
Please could someone on NOW TV address this issue? It seems to be some over-sensitive check in the software, as the program plays fine for at least half a minute before claiming this confusing and unhelpful error.
10-05-2015 12:06
Hi @Anonymous User
I'm sorry to hear this. Can I ask if this was for all programs or just this specific one? (what was the show?)
Are you still having this issue today?
Cheers
Ranj
NOW TV Team
10-05-2015 17:23
It was Bones (the latest episode) - seems to be working today though (I haven't changed anything on my end).
Thanks for responding and hopefully it's just a one-off.
@Anonymous User wrote:Hi @Anonymous User
I'm sorry to hear this. Can I ask if this was for all programs or just this specific one? (what was the show?)
Are you still having this issue today?
Cheers
Ranj
NOW TV Team
28-06-2015 21:40
I'm getting this error again today. 😞
Again no changes except for Windows Updates.
This time it's happening with Madam Secretary (Season 1 Episode 10).
In fact, the first couple of times I tried to play this episode I got a BSOD a few seconds in - reminds me why I don't use Windows unless I can't avoid it.
23-06-2015 12:59
Hi @Anonymous User
Sorry to hear that.
Have you made sure your laptop/PC antivirus, firewall and Internet security products are up to date?
Can you also tell me what troubleshooting steps have you tried? For example uninstalling Silverlight and re-installing it? You can also follow these steps here.
Birgit
NOW TV Team
30-06-2015 6:58
It's still not working for me - Internet Explorer is crashing after a few seconds of a show. 😞
30-06-2015 13:43
Hi @Anonymous User @Anonymous User
Thanks you for getting in touch. I'm sorry to see you're still getting this message. Can you try deleting the app on your tablet and re-installing please.
@Anonymous User can you try clearing the cache, can you also make sure there are no pop ups enabled.
Cheers
Ranj
NOW TV Team
30-06-2015 22:36
@Anonymous User wrote:Hi @Anonymous User @Anonymous User
Thanks you for getting in touch. I'm sorry to see you're still getting this message. Can you try deleting the app on your tablet and re-installing please.
@Anonymous User can you try clearing the cache, can you also make sure there are no pop ups enabled.
Cheers
Ranj
NOW TV Team
Clearing the cache seems to have worked for now, thanks. Doesn't feel like a sustainable solution though.
28-06-2015 22:46
Hi NowTV,
I have been trying to watch Now TV on my windows tablet/netbook and have had the same error massage pop up now about needing to update the app via the windows store, for the last two days. I have looked and there is no update available via the windows store or an incomplete update on the tablet its self. I am getting rather frustrated now! Is this an issue with the NowTV app across the board for people using a windows operating system?
If so can this be fixed soon??
regards
malleyH