Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎13-06-2021 23:35

Connection issues on TV

I’ve labelled this Windows because it asked for a label but it isn’t, it’s about TV.

After a fire stick update, I switched on my tv and received a Not connected to the internet message. I contacted the chat help and reset the fire stick . I then had to sign in to Now but had forgotten my password. I have reset my password but now I still get a message saying Connection to NOWTV failed. I’ve lost the person I was chatting to, am stuck on the enter password screen and am thoroughly frustrated!

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎14-06-2021 9:24

@Anonymous User 

When you say Fire stick, can I assume you are referrring to Amazon Fire Stick?

 

Have you tried to delete and reinstall the app?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎14-06-2021 10:41

In response to gavs82008's comment

Yes, an Amazon fire stick. I’ll try reloading the app today but last night it was frozen on that screen and I couldn’t even turn off the TV using the fire stick remote

0
Anonymous User
Not applicable

‎14-06-2021 23:12

In response to gavs82008's comment

In the end I connected using the button on my Now box. This deleted and reinstalled the app so I had to start from the beginning again and reinstall all the other apps, which was a pain but at least the TV is working now.

 

0