Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- NOW Community
- NOW Boxes & Stick
- Other Apps
- Re: Netflix App not working on Nowtv
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Follow discussion
- Subscribe
- Mute
- Printer Friendly Page
Anonymous User
Not applicable
21-04-2020 18:49
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Netflix App not working on Nowtv
Hi
My Netflix app has stopped working yesterday, i click on it and it goes to Netflix load up screen then goes back to the Nowtv screen?
My Netflix account is fine as it works on my iPad. I have uninstalled the app on Nowtv and reinstalled, I have also done a factory reset it still won’t connect. Can anyone help on what to do or what the issue is
thank you in advance
35 REPLIES 35
Anonymous User
Not applicable
23-04-2020 17:52
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Exactly the same thing happened to me on the same day. I have completed a factory reset on the NOWTV box, repeatedly removed and reinstalled Netflix app (which is working on all other devices, so not a Netflix issue).
I would be very glad of another idea of what to do...
Anonymous User
Not applicable
24-04-2020 12:45
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
I tweeted @nowtvhelp again and they responded very quickly with the following:-
"Its being looked into. We hope to know more soon."
It's not a "it's going to be fixed soon" message, but it's something! Let's hope it's resolved today before the weekend!
Anonymous User
Not applicable
28-04-2020 17:18
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Has anyone been able to get this sorted, mine still isn’t working
Anonymous User
Not applicable
28-04-2020 18:27
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
I’ve tweeted them, they responded & just said they were looking into it. That was a few days ago now & still not working for me either. I don’t think the issue is a priority for them.
Anonymous User
Not applicable
30-04-2020 19:27
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
I have had the same issue will be following this thread for further details
Anonymous User
Not applicable
30-04-2020 19:41
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Ours has stopped working on both our tv stick now devices last night. It still works on my sons xbox though. Frustrating.
Anonymous User
Not applicable
30-04-2020 23:11
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Netflix is not working via our NowTV box, since today. I have tried everything, that you have all tried. It's so frustrating!
Anonymous User
Not applicable
01-05-2020 16:34
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
I have had an email from Nowtv today regarding this issue and they have now fixed it.
I have checked and it’s working fine
Anonymous User
Not applicable
01-05-2020 16:50
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
Do we have to uninstall and then reinstall the app first?
Simon-J
Community Manager
01-05-2020 16:57
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Permalink
- Report Abuse
@Anonymous User @Anonymous User @Anonymous User @Anonymous User ,
Hi all,
Netflix have indeed put out a fix for this today. It should update automatically, incase it dosn't please try updating the box - here's how:
- Start by pressing your NOW TV remote control buttons in this order:
Home x5
Fast Forward x3
Rewind x2
- Select the Update Software option that appears on the next screen.
- Press OK, even if you already have the latest version.
If you encounter any problems or the issue still persists please let me know.
Thanks
Simon
