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Cat32
Advocate

Demand 5

Can anyone advise me how to download demand 5 from my nowtv box I have deleted it before and reinstalled but have forgotten how to?
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Andy Legend 5
Legend 5

Re: Demand 5

@Cat32

 

Demand5 doesn't show in the Streaming Channels store on the NOW TV box so you will need to do a factory reset of the box, which is a bit of a faff as you have to enter all your details again but if you want to then ...

 

From the NOW TV homescreen, go to Settings, then System, then Factory Reset and finally Factory reset everything.

 

once you've pressed the Play/Pause button three times as prompted your box will reset itself. You'll then have to re-enter your wifi network details and your NOW TV account details, but at the end of it you should have Demand5 back again.

 

Cat32
Advocate

Re: Demand 5

Tried that and it's not working any other ideas please? It wouldn't work before then I deleted it n reloaded it again and was working perfectly then stopped
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Andy Legend 5
Legend 5

Re: Demand 5

@Cat32

 

Do you mean the app has now installed but it's not working properly, or the app hasn't installed?

 

I've checked it on my box (deleted the app, factory reset the box to reinstall) and the Demand5 app downloaded fine during the setup process, so it might be worth trying again.

 

Make sure you do a factory reset, not just a restart as that won't do anything. The other way to do a factory reset is to push a pin into the reset hole in the back of the box while the box is on, and keep it pushed in until you see the box restart itself. 

 

If the app has appeared but isn't working, try to describe what the problem is and someone might know how to solve it.

 

Might also be worth checking on the following list to see if you have any other devices that you can watch Demand5 on

 

https://help.channel5.com/hc/en-gb/articles/200809631-How-can-I-watch-Demand-5-

 

Ged256
Advocate

Demand 5 not working

Hi

 

Demand 5 not working and won't load. All other apps fine but this is a new box and recently installed yet won,t work. Any ideas on how to fix this? Or is there a general problem with this app or if it's been removed?

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Ranj-S
NOW TV Team (Retired)

Re: Demand 5 not working

Hi @Ged256

 

Thanks for getting in touch, sorry to hear you've had issues with the Demand 5 app. Can you have a look at this thread where a customer had the same issue and found a solution.

 

Cheers

Ranj

NOW TV Team

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the-nadger Legend 5
Legend 5

Re: Demand 5 not working

@Ranj-S

 

Just clicked on your link and it tells me that I do not have sufficient privileges so may be a staff link


Please click on Thanks if I've helped. I'm a Community Contributor not staff.
Ranj-S
NOW TV Team (Retired)

Re: Demand 5 not working

Hi @the-nadger

 

Thanks for the heads up. It was just a simple step that helped anyway. @Ged256 steps are below

 

I'd suggest going into Channel Store, removing the Demand5 app, rebooting, then reinstalling Demand5

 

Cheers

Ranj

NOW TV Team

redP
Mentor

Demand 5 app disappeared

Hi

Had problems in last few days loading Demand 5 due to server issue at D5. Decided to go to Options and remove app with aim of reinstalling from Streaming channels. Removed app but now can't find demand 5 from app list. Can anyone advise?

Thanks very much

redP

Andy Legend 5
Legend 5

Re: Demand 5 app disappeared

@redP

 

Welcome to the forum.

 

You are right, Demand5 doesn't show in the Channel Store, but if you do a factory reset of the box it will be redownloaded as part of the setup process.

 

With the box powered up, push a pin into the reset hole in the back and hold for a few seconds until you see the box restart itself (or use the Factory Reset option in the Settings-System menu on the homescreen). Once the box restarts you will need to enter your wifi and NOW TV account details again, and then Demand5 should be installed along with the other default apps.