Feeling a bit stung

[Ann33]

Signed up to Now broadband online, paid £10 for delivery of a router and realised everyone gets free postage if you sign-up via the call centre. When I asked if they could waive delivery because I'd signed up online it was basically tough. Anyone else felt a bit stung by using online sign up? Leaves a bad taste before you even start.

[gavs82008]

@Ann33 

Can totally see where you come from. Try filling this form and hopefully they will!

https://help.nowtv.com/complaints

[WYT]

Thanks for the information in your post, now I feel even worse about NOW

[redchiz1]

@Ann33 

I have never come across this before, where did you get this information from, apart from "everyone?"

[Jayach]

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@redchiz1 wrote:

@Ann33 

I have never come across this before, where did you get this information from, apart from "everyone?"

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I thought the same, but not being on Now, I had no idea what might be offered over the phone.

But with most other ISP's you get the best deals on-line.

Edit: Unless you want to re-contract, then they will give a good deal to stop you leaving.

[Ann33]

That was what the call handler said, and this was the 2nd time I called I got the same response. I was calling to see if I could use my old router rather than pay the postage for the same box, I was told if I signed up by phone the standard offer is free postage. To confirm I tried again and the same answer I should have called to sign up.

[Jayach]

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@Ann33 wrote:

I was calling to see if I could use my old router rather than pay the postage for the same box, 

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Are you saying you already had a Now router? Were you a previous subscriber?