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harley2134
Newbie

need t cancel phone line down help

I ned to contact you to cancel my membership but phone lines down tried yesterday to ! i will not be accepting that i am to late to cancel as i am trying to call you? says call back tomorrow 

 

 

1 ACCEPTED SOLUTION
gavs82008
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@harley2134 

Saying 'You' on here is as much use as shouting at a brick wall. The reason for that is only customers are on here. Not staff that can deal with service issues. 

The call centre is only open from 8am to 8pm. So you need to call within those hours. 

FYI that I do not work for NOW, just a NOW customer trying to help

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

@harley2134 

Saying 'You' on here is as much use as shouting at a brick wall. The reason for that is only customers are on here. Not staff that can deal with service issues. 

The call centre is only open from 8am to 8pm. So you need to call within those hours. 

FYI that I do not work for NOW, just a NOW customer trying to help
harley2134
Newbie

no the call centre is not open thanks, I have obviously tried that first. So yes you are right iam trying to talk to a brick wall. 

gavs82008
Legend 5
Legend 5

@harley2134 

Have you tried calling the number that is in this link?

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help