Mobile Sports pass not working

[Anonymous User]

Hi,

I have got a sky sports mobile month pass which lets me watch all the sky sports channels on my phone, but when i tried to go on sky sports main event and sky sports Premier league it said i needed a pass but when i go to passes it says I have access to all sky sports channels.

Anybody know anything about this?

Hope you can help.

[schnapps]

Hi @Anonymous User

With a nowtv mobile sports pass you only get 5 number Sky Sports channels.

Sky Main Event is not included but Sky Premier League should work with a smartphone (will not work on a tablet).

Have a read of this.

https://help.nowtv.com/article/sky-sports-day-week-month-pass

Can you watch any of the 5 listed sports channels on your mobile phone with your mobile sports pass ?

[Anonymous User]

I am getting same error when tryin to watch sky sports premier league on my smartphone 

[schnapps]

Hi @Anonymous User 

The only things i could suggest is make sure you are signed into the NowTV App with the exact account details that you purchased the mobile sports pass with or see if deleting the NowTV App and download the App again makes any difference when watching Sky Sports Premier League.

[Anonymous User]

It won’t let me view any and I have paid for it today. Very upset

[Anonymous User]

Update the now TV app! 

[Anonymous User]

Tried reinstalling app, log in and out of account, restart phone, etc. Even though I have an active mobile pass it's still telling me I need to have a pass. Time to cancel Now TV completely I think...it's getting tiresome.

[Anonymous User]

Mobile pass showing in account but still saying no passes in app so basically completely useless. Reinstalled app, turned phone off/ on still same 🤷‍♂️

[Anonymous User]

I have a receipt for Sky Sports Mobile Month Pass but I was not able to download it. Is this system just too complicated? Difficult to find where to get help.

[schnapps]

Should the NowTV Mobile Pass not work with the NowTV App (not internet browser) on your smartphone only, where you are entitled to watch only five channels with the pass which is Premier League, NFL, Arena, Racing (Horses) or News.

And a fresh download of the NowTV App from your phones Apps Store doesn't help, then you need to get in touch with NowTV live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Anonymous User]

I’ve had the same proble. Restarted my mobile phone and problem fixed😀good luck!

[Anonymous User]

i applied my voucher for skysports mobile (5 months) on the 4th April today  the only channel i can get is skysports news, but that is because of the entertaiment pack,

its looks like to me now tv have only allowed 1 month on the skymobile instead of the 5.  i tried resubmitting my voucher to see if it would unlock the pass  but nothing,

its must be a NOWTV issue which needs resolving.

thats my take on it

mark

[Anonymous User]

It's pathetic to watch on Now TV when nothing works here. I took month pass for 5 pounds thinking it will cover cricket but have to cancel within 30 mins with no refund. They might have cheaper plans compare to other providers like BT, Virgin but for sure not easy to watch since they have so many technical issues with no resolution. So the only hope we have is to take help from community members and get through else there's no way out.

[AlexC]

This has also happened to me. I have contacted online Help and they have adivsed that it is only certain channels that you get. However when I bought it it advised Sky Sports Crivket, F1 etc. This is a shocling service. Also now it wont work on the smartphone. Whats the point of having it???

[gavs82008]

@AlexC 

Now TV has never "hidden" the fact that the mobile pass only supports a handful of channels and only available for mobile phones. 

https://help.nowtv.com/article/sky-sports-day-month-pass

With a Sky Sports Mobile Month Pass you just get access to 5 channels: Sky Sports Premier League, Sky Sports NFL, Sky Sports Arena, Sky Sports Racing and Sky Sports News.

The Sky Sports Day and Month Passes give you access to all 11 Sky Sports channels for the period covered by your Pass: 

You feel that you still need to complain, use the link provided by @schnapps  which will get you to Live chat