Please help I’m bringing to lose why brain cells I have left

[Stoneyvoice13]

Hi guys looking for help. In the vouchers section of my account I have 2 vouchers 1 month each for free on entertainment and cinema. No matter what I do it will not apply them to my account 

tia any help would be appreciated 

[gavs82008]

@Stoneyvoice13 

Do you currently have active memberships with discounts already in place?

Try another browser like Edge or Chrome.

Head onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Stoneyvoice13]

No I don’t have any discounts added

[gavs82008]

@Stoneyvoice13 

Use the link to speak to staff to get it sorted.

[Stoneyvoice13]

I can’t seem to find anyway to speak to staff?

[gavs82008]

@Stoneyvoice13 

Literally in the post up thread. 

Click “chat online”, are you doing this or clicking “get help quicker” if it’s the latter this is the bot. 
You have to click “chat online”.

[Stoneyvoice13]

I have tried to find this and keep getting bot wish I could just call thanks so much for your help

[gavs82008]

@Stoneyvoice13 

Don’t click “get help quicker” that’s the bot!

Click “chat online”. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

[RoyB]

@Stoneyvoice13 

@gavs82008 asked

Do you currently have active memberships with discounts already in place?

And you said not; but it’s not if there are discounts or not, it’s if there are memberships with more than one month still to run. So do you have any of those?

The next questions are where the vouchers came from, are they genuine, and if they are, might they have already expired?