Broadband Bill Increase

[MT]

I got the email a while back about the £3.50 bill increase, which did take effect in August bringing my bill to £31.49. However, looking at my account, the payment for October will suddenly be £38.50.

No emails from Now explaining this huge increase after two months. What's going on? 

[gavs82008]

@MT 

When did you take out the contract originally? Has it been 12 months? If so then the discounted rate is coming to an end. 

Best call the broadband team to see what can be done. Make sure you're signed in for the number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract

[MT]

Thanks Gavs,

I'm out of contract for quite some time now. I could never get through on the number to take up a new contract when they offered me a deal back in March. 

[gavs82008]

@MT 

Be persistent, as call times can be lengthy at times from my understanding. 

[MT · Accepted solution]

Will have to be. 

Thank you.