@Anonymous User
Does it describe these vouchers on the box packaging?
Was the box factory sealed when you got it, or did it show signs of being opened?
If the box wasn’t sealed, maybe someone has had it away with the vouchers, reset the Stick, and reassembled it to look unopened as best they can, which is never quite perfect.
If the Stick did try to install passes, then:-
If an existing pass has less than a month to run, the new pass should be set up immediately.
But there may be a problem looking at this in Passes & vouchers, where it can appear that you need to pay when renewal comes up. So take the link below the voucher details to Bills & payments, where the true situation is shown, and there it may show you that you will in fact be renewing with your free pass on that date,
If an existing pass has more than one month left to run, the free pass should be found under Redeem a Voucher.
Does any of the above resolve your issue?
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
