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Anonymous User
Not applicable

‎22-09-2020 13:20

Entertainment pass

I have just purchased a now tv stick with one month free entertainment pass but it has not loaded onto my account I tried the online chat like it advised but keep getting a bot giving me links that dont help. 

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2 REPLIES 2
schnapps
Legend 5
Legend 5

‎22-09-2020 13:26

Hi @Anonymous User 

 

See if the green chat button on this link works for you.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

If no luck, try a different internet browser or another device with a browser on it or complete the web form on the same link page above.

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Anonymous User
Not applicable

‎23-09-2020 13:39

Good luck, Lindsey, and I'd you find something that worka, can you come back and post? I have been in contact with the technical team for 4 days by email, we have tried every combination of phone, laptop browser etc and still can't wait working. They should give us a type-in code but they refuse to. For £8.99. Terrible introduction to the company.

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