Spent 2 HOURS yes 2 HOURS on the live chat! 😠 Explaining that we are well within our rights to get a refund for the F1 pass as we are within the 14 day cooling off period! as in the terms and conditions. was fobbed off and told we will get an email.
Although I was dealt with fastly and to a satisfying end, they clearly will lose customers and if continue to act in this manner deserve too.
The excuse of a free week pass per race postponed is useless when races are being cancelled. The fact that the people in India don't know the difference between the two is staggering and rather worrying.
All customers who purchased the F1 Season Pass should be offered the chance for a full refund.
When you purchased a '9 month F1 Season Pass' you entered into a contract with Now TV. The Terms and Conditions of that contract ordinarily apply. However, in view of the fact that a fundemental change has taken place to prevent the obligation of Now TV to deliver what was contracted the contract has become "frustrated". Definition courtesy of Wikipedia below:
Frustration is an English contract law doctrine that acts as a device to set aside contracts where an unforeseen event either renders contractual obligations impossible, or radically changes the party's principal purpose for entering into the contract.
(If you Google frustration of contract you will find plenty of explanations and case
I don't think that anyone could argue that this situation doesn't meet the legal definition for declaring the contract to be frustrated.
With the contract being frustrated the T&Cs of the contract no longer apply. The vendor, in this case Now TV, is therefore obliged to refund any payment made by you under the terms of this contract. If you point this put to them then hopefully you will be refunded without further discussion. This worked for me so good luck.
But sometimes nothing seems to work. They just send that same cut and paste answers and won’t budge.
Im currently repeatedly doing it with the same results. I’ve also started a case with citizens Advice, who were actually quite interested and helpful
I’ve contacted Now TV 7 times over the past 2 days and they point blank refuse to refund my £198 F1 pass. I’ve been on the chat, email and Twitter all to get the same response. I’m still within my 14 day cooling off period but they say no refund can be given. I’ve never known anything so stupid. There breaking the law by not issuing refunds. I don’t know where to go from here?
Another four fun chat sessions where they still refuse to refund. BUT I did get told about the CONCERN TEAM. They are looking into what to do for customers...... Obviously it's not NowTV's fault that F1 is "postponed" but offering passes clearly isn't the way to keep customers happy. I guess if it continues to be postponed say until September then they will need a new answer. They offered "9 months of F1" and "all 22 races" for £198. If there are only 9 races and 3 months then they can't charge that amount. Do watch out though as they offered me an extra month as compensation and I believe this would mean I had accepted a settlement. I refused it.
As an example I mentioned all those folk on the planes to Spain today (12 March) that turned around and went back to the UK. They will surely have a refund, I can't see anyone being happy to pay for a flight over France and back just for the fun of it!
My answer, I have let American Express loose on them and disputed the payment. The guy there was quite clear, if they don't supply what was bought then I don't pay. Will let you know how it goes.
they offered me an extra month as compensation and I believe this would mean I had accepted a settlement. I refused it
I was offered a week as compensation for 2 months of no sport. This is a joke. Sports is expensive, people don't pay £34/month to watch darts and netball.
NowTV can't say it's only "postponed" anymore. Monaco is CANCELLED.
My mum and dad have cancelled their SkyTV, Mobiles and Broadband due to how they are treating us all. I'll help them move to freesat etc. Not going to be any new stuff on Sky for months anyway.
People will remember how employers and suppliers treat us when this is all over.
I feel that they are about to give in as I received this today, my reply below. Everyone keep at them, you will get your refund I feel. Will update as and when......
From Now TV
Thanks for getting in touch with NOW TV to let us know that you want to receive a refund of £198 for the F1 Season Ticket in light of the recent situation with COVID-19 (Corona Virus), a range of sporting events are being postponed or cancelled.
Please do understand that a number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled.
The Season Ticket is for a discounted price, you are paying upfront of £198 which is £22 per month, but if you make a purchase of a monthly pass for £33.99 per month for 9 months you'll be charged £305.
If we cancel the pass and help you with a refund, you will miss out the offer and in this scenario we are able to either offer you a credit of £33.99 (A credit can be used to pay for any of our other passes. This gives you the flexibility and option of watching something else on NOW TV. Credit can be redeemed in My Account.) to your account or a free Sky Sports Month Pass for another month, so that you can continue watching when events are rescheduled.
Awaiting your response to know if you are willing to accept the credit or the month pass.
To contact us about this topic, reply to this email without changing the subject line.
Or, if you would prefer to use Live Chat visit our help site selecting the same topic as before and once you’re on chat give us your reference number xxxxxx.
The NOW TV Team
Was chatting to now TV earlier today? Tried explaining about Monaco and Australia been canceled. But say that any races canceled would be rescheduled. Tried to explain that they are definably canceled came back with same responce
I'm another affected by this appalling behaviour from NowTV. I purchased the pass on the 10 Mar and contacted them to cancel on 13 Mar and received the same excuses as others have reported. They will have received a letter today by Special Delivery and if they don't refund within 7 days of receipt, I will be issuing a summons through the Small Claims Court. Given the current situation that case may take some time to be heard. I've been to the Small Claims Court 3 times but not for well over a decade, and won every time. Indeed, on two of the occasions the defendants didn't turn up to defend themselves which makes the case very quick!
I gave NOW TV two opportunities (one via chat and one via email) to give me a refund, as I'm still within 14 days of purchase. Both times my request was rejected (it was activated when I purchased, and no races have been cancelled), the first is unavoidable and I've not watched any F1 or anything else for that matter. And races have been cancelled, two now, fact.
I’ve gone to my credit card company to claw the money back, who are being very helpful so far. I wish NOW TV would be nicer to people in these times, some can’t spare abandoning nearly £200 for nothing, when we're loosing our jobs. Poor.