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goggleKev
Scholar

F1 Season pass Refunds!

Spent 2 HOURS  yes 2 HOURS  on the live chat! 😠 Explaining that we are well within our rights to get a refund for the F1 pass as we are within the 14 day cooling off period! as in the terms and conditions. was fobbed off and told we will get an email. 

72 Replies
GrumpyDonkey
Scholar 2

Although I was dealt with fastly and to a satisfying end, they clearly will lose customers and if continue to act in this manner deserve too.

The excuse of a free week pass per race postponed is useless when races are being cancelled. The fact that the people in India don't know the difference between the two is staggering and rather worrying.

All customers who purchased the F1 Season Pass should be offered the chance for a full refund.

Anonymous User
Not applicable

When you purchased a '9 month F1 Season Pass' you entered into a contract with Now TV. The Terms and Conditions of that contract ordinarily apply. However, in view of the fact that a fundemental change has taken place to prevent the obligation of Now TV to deliver what was contracted the contract has become "frustrated". Definition courtesy of Wikipedia below:

 

Frustration is an English contract law doctrine that acts as a device to set aside contracts where an unforeseen event either renders contractual obligations impossible, or radically changes the party's principal purpose for entering into the contract.

 

(If you Google frustration of contract you will find plenty of explanations and case 

law examples.)

 

I don't think that anyone could argue that this situation doesn't meet the legal definition for declaring the  contract to be frustrated.

 

With the contract being frustrated the T&Cs of the contract no longer apply. The vendor, in this case Now TV, is therefore obliged to refund any payment made by you under the terms of this contract. If you point this put to them then hopefully you will be refunded without further discussion. This worked for me so good luck.

Anonymous User
Not applicable

But sometimes nothing seems to work. They just send that same cut and paste answers and won’t budge.

 

Im currently repeatedly doing it with the same results. I’ve also started a case with citizens Advice, who were actually quite interested and helpful 

Anonymous User
Not applicable

I’ve contacted Now TV 7 times over the past 2 days and they point blank refuse to refund my £198 F1 pass. I’ve been on the chat, email and Twitter all to get the same response. I’m still within my 14 day cooling off period but they say no refund can be given. I’ve never known anything so stupid. There breaking the law by not issuing refunds. I don’t know where to go from here? 

Anonymous User
Not applicable

You need to go and log a complaint with citizens Advice

 

I've also instigated a resolver complaint

Anonymous User
Not applicable

Thinking about cancelling mine haven’t used pass yet however it may worth still be keeping because F1 will start again but I haven’t worked out the figures yet...

Catswhiska
Scholar

That is simply untrue.  It is stated in their T's and C's

Anonymous User
Not applicable

Another four fun chat sessions where they still refuse to refund. BUT I did get told about the CONCERN TEAM. They are looking into what to do for customers...... Obviously it's not NowTV's fault that F1 is "postponed" but offering passes clearly isn't the way to keep customers happy. I guess if it continues to be postponed say until September then they will need a new answer. They offered "9 months of F1" and "all 22 races" for £198. If there are only 9 races and 3 months then they can't charge that amount. Do watch out though as they offered me an extra month as compensation and I believe this would mean I had accepted a settlement. I refused it.

 

As an example I mentioned all those folk on the planes to Spain today (12 March) that turned around and went back to the UK. They will surely have a refund, I can't see anyone being happy to pay for a flight over France and back just for the fun of it!

 

My answer, I have let American Express loose on them and disputed the payment. The guy there was quite clear, if they don't supply what was bought then I don't pay. Will let you know how it goes.

starman73
Expert 3

they offered me an extra month as compensation and I believe this would mean I had accepted a settlement. I refused it

 

I was offered a week as compensation for 2 months of no sport.  This is a joke.   Sports is expensive, people don't pay £34/month to watch darts and netball.  

Anonymous User
Not applicable

Yes just had the same. They told me that once the pass was activated the 14 days didn't apply. I asked when is it activated as I hadn't used it. They said on purchase!! They are simply trying to get around the law. SHOCKING.

 

JimMidds
Mentor

They claim they will not refund as events are only postponed but CEO of F1 says different

 

JimMidds
Mentor

Whoops wrong image!

F1

Anonymous User
Not applicable

NowTV can't say it's only "postponed" anymore. Monaco is CANCELLED.

 

My mum and dad have cancelled their SkyTV, Mobiles and Broadband due to how they are treating us all. I'll help them move to freesat etc. Not going to be any new stuff on Sky for months anyway.

 

People will remember how employers and suppliers treat us when this is all over.

 

JoshuaBarry
Advocate

im having the exact same problem . it is so wrong .

Anonymous User
Not applicable

I feel that they are about to give in as I received this today, my reply below. Everyone keep at them, you will get your refund I feel. Will update as and when......

 

From Now TV

 

Thanks for getting in touch with NOW TV to let us know that you want to receive a refund of £198 for the F1 Season Ticket in light of the recent situation with COVID-19 (Corona Virus), a range of sporting events are being postponed or cancelled.

Please do understand that a number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled. 

The Season Ticket is for a discounted price, you are paying upfront of £198 which is £22 per month, but if you make a purchase of a monthly pass for £33.99 per month for 9 months you'll be charged £305. 

If we cancel the pass and help you with a refund, you will miss out the offer and in this scenario we are able to either offer you a credit of £33.99 (A credit can be used to pay for any of our other passes. This gives you the flexibility and option of watching something else on NOW TV. Credit can be redeemed in My Account.) to your account or a free Sky Sports Month Pass for another month, so that you can continue watching when events are rescheduled.

Awaiting your response to know if you are willing to accept the credit or the month pass.
 

To contact us about this topic, reply to this email without changing the subject line.

 

Or, if you would prefer to use Live Chat visit our help site selecting the same topic as before and once you’re on chat give us your reference number xxxxxx.

 

Thanks,
Stanley

The NOW TV Team

 

My reply 

 

Hi


The bit you guys are misunderstanding is we have already lost March, April and May. So this pass is for 6 months. That is not £22 but almost the full price. My best guess is the F1 delay, which now includes a cancelled Monaco race, will continue. I just don’t see the British GP going ahead either. Get real and see that there is no way they will reschedule the first 8 races. The best hope is to run the 2nd half of the season from Sept. That would be 3 months for £198! Or £66 a month.
 
Sadly, your attempt to hold on to my money despite the 14 day cooling off has left a terribly bitter taste in your customers mouths. Many of us have wasted hours on your chat trying get this legally allowed refund. Read the community pages. Regardless of who caused this situation, your company has dealt with all sports fans very badly and that opinion will last a long time.
 
Please refund the full £198 asap and do the same for all customers who are requesting it.
 
A very disappointed and annoyed former customer.

 

 

PaulNormanUK
Scholar 2

NOWTV are still selling the NOW TV F1® Season Ticket.

 

I have the following offer available although I have no interest:

Screenshot 2020-03-20 at 14.36.26.png

Anonymous User
Not applicable

Was chatting to now TV earlier today? Tried explaining about Monaco and Australia been canceled. But say that any races canceled would be rescheduled. Tried to explain that they are definably canceled came back with same responce

Anonymous User
Not applicable

I'm another affected by this appalling behaviour from NowTV.  I purchased the pass on the 10 Mar and contacted them to cancel on 13 Mar and received the same excuses as others have reported.  They will have received a letter today by Special Delivery and if they don't refund within 7 days of receipt, I will be issuing a summons through the Small Claims Court.  Given the current situation that case may take some time to be heard.  I've been to the Small Claims Court 3 times but not for well over a decade, and won every time.  Indeed, on two of the occasions the defendants didn't turn up to defend themselves which makes the case very quick!

Sausagedog
Advocate

I gave NOW TV two opportunities (one via chat and one via email) to give me a refund, as I'm still within 14 days of purchase. Both times my request was rejected (it was activated when I purchased, and no races have been cancelled), the first is unavoidable and I've not watched any F1 or anything else for that matter. And races have been cancelled, two now, fact.


I’ve gone to my credit card company to claw the money back, who are being very helpful so far. I wish NOW TV would be nicer to people in these times, some can’t spare abandoning nearly £200 for nothing, when we're loosing our jobs. Poor.

Ben12
Advocate

I got the same thing from them.   Feel like I’ve been robbed. Will boycott this lot from now on.

Anonymous User
Not applicable

More F1 "postponed". And now Chat is now closed!!!

 

Do you think they know how many bored people are about to clog up all their customer services?