05-11-2020 16:42
I received an email 2 weeks ago saying I was receiving compensation due to poor service and still havent beard anything back from this I was just wondering the time frame on when compensation is received I no longer have an account eith them so it cannot go on to my bill ect. Thank you.
Solved! Go to Solution.
05-11-2020 16:49
Hi @Anonymous User
It mentions up to 30 days for a refund on this linked NowTV article.
05-11-2020 16:49
Hi @Anonymous User
It mentions up to 30 days for a refund on this linked NowTV article.
06-11-2020 11:34 - edited 06-11-2020 11:37
Hi @Anonymous User
If there is no sign of the compensation payment after 30 days, then get in touch with NowTV using the communication methods on this linked page below.
Hope you get it sorted.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1