18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
14-07-2019 18:09
18-03-2018 21:15
Spoke to an advise last week to activate our Now Tv and it still asks to subscribe to Sky Vinema
09-08-2019 10:47
How do I speak with someone via live chat
09-08-2019 11:37
@Anonymous User
I know this is a long thread, but the answer is in it as least three times.
Heres one:-
https://community.nowtv.com/t5/NOW-TV-Box-white/Live-chat-help/m-p/495682/highlight/true#M42766
06-01-2020 16:23
I cancelled my FREE NowTV subscription after two days and I still got charged £9. Really appreciate a refund.
06-01-2020 22:07
@Anonymous User
All four steps, including the one that is off the bottom of the page, and you checked afterwards in My Account/Passes & vouchers that it showed as Cancelled, with no upcoming payment date?
You are vanishingly unlikely to get a refund from the Community (we’re all just customers like yourself, and the Admins rarely venture here), so try Live Chat:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>
29-03-2018 22:22
hi i have got the now tv and you have charged me 2 time i need to no why you have done that
30-03-2018 9:37
@Anonymous User Welcome to the forum. Check your My Account > My Payments page
https://account.nowtv.com/payments
to see what the charges are for.mif you can't see them there check any other usernames you have. If you can't find the charges or need a refund have a word with live chat and they should be able to help.
To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
10-12-2019 21:31
Hello, I have just checked my online banking and noticed that you have taken money out of my account without my permission. The money I had was for my sons christmas presents and for my food shopping. so i really need it. I now have no money at all. You have taken around £108 and I need that I have no money for over a month now
11-12-2019 24:11
@Anonymous User
To ensure you get heard by NowTV, and maybe even get some action, let them know the problem via this form:-
Complaint webform for TV issues:-
https://help.nowtv.com/complaints/tv
There’s generally an explanation, but £108 in a month is going some....