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Anonymous User
Not applicable
‎18-03-2016 12:45

Live chat/ help

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

1 Solution
SeeMoreDigital
Legend 5
Legend 5
‎25-01-2017 15:35

In response to Anonymous User

Hi @Anonymous User,

 

Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

 

After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Please visit our help site here: https://help.nowtv.com/ 
  • Use the search box to find the Help Article most relevant to your issue
  • If the article does not provide you with your answer, select the Get in touch button on that 

 

 

Cheers

And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done 'officially' and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them!

EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835

View solution in original post

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177 Replies
Anonymous User
Not applicable
‎11-11-2018 14:16


 I brought a now tv box from argos today with month sport plan and it’s not working it’s saying I have to purchase it again

0
schnapps
Legend 5
Legend 5
‎11-11-2018 14:31

In response to Anonymous User

Hi @Anonymous User

Was there a scratch card voucher code inside the box packing ?

If so, did you apply the voucher code to your nowtv account ?

Should there be no paper scratch card code in the box it could be due to that nowtv have changed the method of adding a voucher to your account which is now done automatically once you have registered and activated your nowtv device.

When you go to My Account > Passes & Vouchers on here does it show a redeem button next to the month sports pass ?

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Anonymous User
Not applicable
‎13-11-2018 21:18

You know the sky sports pass is it £33.99 every month or isit just the one bill and then it’s free every month 

0
Anonymous User
Not applicable
‎27-11-2018 16:00

I need now TVs phone number

Anonymous User
Not applicable
‎29-11-2018 23:01

I cancelled my Now TV and they have took 7.99 and 9.99 out my bank today and I want it Refunded NOW because this is a joke as I haven’t used it in months so I don’t know why they are taking money. 

 

NOT a happy customer at all. 

I want a refund now as you’ve taken the money out that is to fund my 1 year old son this week. 

Thanks. 

Anonymous User
Not applicable
‎10-12-2018 17:31

Now to has takes money out for sky movies twice this month 

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Anonymous User
Not applicable
‎05-02-2019 7:47

Hi there I didn’t mean to subscribe to now tv again I looked of a film was on there and it’s just said your subscribed , this as happened as I was a member but cancelled as didn’t use so my details were already on there , please help me get a refund , thankyou , [email removed]

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Anonymous User
Not applicable
‎10-02-2019 15:38

@Anonymous User wrote:

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 


Hello 

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Anonymous User
Not applicable
‎17-03-2019 14:38

Hi can anyone help I cant pay for my day pass on now TV want to watch liverpool game 

0
Anonymous User
Not applicable
‎18-03-2019 24:12

All I want is to add my box and it will not let me I only have one box on now 

0
Anonymous User
Not applicable
‎20-03-2019 17:33

@Anonymous User wrote:

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

@Anonymous User wrote:

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

0
Anonymous User
Not applicable
‎01-04-2019 11:58

Hi I ordered the now tv UK stick last Monday they have took the money out of my account but u haven't received it yet or had a confirmation email or dispatched email or anything do you know when I will get it?

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Anonymous User
Not applicable
‎02-04-2019 15:01

i being asked to pay for a pass veiw movies

 

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Anonymous User
Not applicable
‎02-04-2019 16:32

Hi I need help every time I want to play a movie on my tv from my now tv account it keeps saying hdmi is not supported on my tv so how else can I watch it

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Nathan9292
Advocate
‎15-04-2019 12:11


Hi


Last night i purchased the entertainment package for 3 months 17,99

later on  i saw a package + a stick

i am a new member, will i recieve a stick and remote with the package that i got for 17,99


Thanks for any help

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schnapps
Legend 5
Legend 5
‎15-04-2019 15:19

In response to Nathan9292

Hi @Nathan9292 

 

The 3 month entertainment offer for £17.99 doesn't come with a free stick from what i can see on the nowtv offers website page.

 

Maybe have a word with live chat and explain to them that you wanted the stick in the deal offer and see what they say.

 

If they won't throw in a cheap nowtv stick, then see if they can cancel your order and offer you a refund.

 

Then maybe look at places like Argos, Curry's etc for a nowtv stick with a bundled 2 month entertainment pass which are currently on sale for £15.

 

Link here to live chat if you want to contact them.

 

https://help.nowtv.com/contact-us/managing-my-devices

Nathan9292
Advocate
‎23-04-2019 18:58

In response to schnapps

Thank you for the replay dude

glad of the reaponse 

o

have it sorted not I bourght the stock for 25 pound 👍🏽

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Anonymous User
Not applicable
‎04-06-2019 21:47

Hello,

 

where is your live chat facility? It is not very well displayed.

 

ive been charged after a free subscription. I cancelled the free trial prior to the subscription starting normally.

 

i did not receive email confirmation however I do have the screenshot confirmation of this. This has now happened to two of my free trials and I’m not happy as I cancelled them as advised when speaking to one of your chat members and they advised me I would not be charged.

 

can you email me please or show me how to get the live chat function as I’d like to receive a refund as i followed all the instructions based one your live chat advisor.

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RoyB
Legend
‎10-06-2019 14:11

In response to Anonymous User

Hi @Anonymous User 

 

Live Chat here:-

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
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Samanthaswain76
Advocate
‎10-06-2019 10:49

Hi have an account with you and we have got the box we just want to change our address's with you
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RoyB
Legend
‎10-06-2019 14:16

In response to Samanthaswain76

Hi @Samanthaswain76 

 

You can do this as far as Passes are concerned online in My Account/Personal Details/Change Address.

 

There’s a bit more involved if you have NowTV Broadband though, but I am assuming this is not the case?

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
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