08-05-2020 14:34
11-05-2020 7:22
@Anonymous User
There’s a button under the battery cover on the remote that you can use to reset it.
There’s a button on the side of the stick that you can use to reset it. Press this and hold it down for about 15 seconds to reset, as a quick press only power cycles it.
Please let us know how you get on.
20-05-2020 9:02
Whilst viewing yesterday my picture disappeared and my remote stopped working. I have since tried all the suggestions to pair my remote to NOW stick but nothing works: changed batteries, held button down on both the stick and under batteries, just seems dead! Can you help please?
26-05-2020 7:34
@Anonymous User
Hold the button down on the Stick for at least 15 seconds to reset it, the remote likewise.
You will need to re-pair the reset remote with the reset Stick.
Does this help at all?
05-06-2020 16:54
Remote won’t turn volume up and down
05-06-2020 16:55
No Done that and then you have to rest stuff on phone and volume still did not work
05-06-2020 23:01
The TV On/Off and volume controls are separate from the rest of the controls on the remote, and you need both to pair the remote with the Stick, for all those other controls, and separately to pair the remote with the TV for the functions that aren’t currently working for you.
Have another look at the instructions that came with the Stick, to see how to do this.
If it still won’t pair with or control the TV, come back with the exact make and model of your TV, and we can see what else you can try.