26-07-2018 13:01
My now tv stick stopped working there power going to the usb connector but it does not come on
the help centre is useless as it doesn't load
the stick is 40 days old
any suggestions would be useful
thanks
Keff
26-07-2018 13:22
Hi @Anonymous User
Have you tried factory resetting the stick by pushing the small reset button on the stick for about 10 seconds until you see the "let's get started" message pop up on your TV screen.
Also, maybe try the mains power adpator that came with the stick to see if it makes any difference.
26-07-2018 13:38
Where is the reset button
26-07-2018 13:45
Hi @Anonymous User
Have a read of this help guide linked below (there is a small micro reset switch on the body of the stick).
https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick
26-07-2018 14:05
The link you gave me just goes to a blank page I will have a look see on the stick
26-07-2018 14:21
The link you gave me just goes to a blank page I will have a look see on the stick