Hi @Anonymous User
Have a read of this guide article linked below about returning your nowtv stick purchased directly from the NowTV website (click on the black arrow next to NowTV.com to expand the on screen information).
https://help.nowtv.com/article/return-or-replace-now-tv-box-stick-or-accessories
You will need to get in touch with NowTV via their online web chat service (unfortunately there is no telephone number for TV customers).
To reach live chat open the link below, then click on the small blue arrow underneath How to Get in Touch, then select TV, then click on the green chat button.
https://help.nowtv.com/gb/get-in-touch/orders-returns/i-want-to-return-a-device
Also if you haven't ever started any free trials or bought a pass previously then the only money will be deducted from your bank card will be the current charge for buying the nowtv stick from their website.
The passes on the stick will not activate or auto renew unless you power up the stick and enter your account details on it.
Might be worth checking whilst on here if you have any active passes on your account that needs cancelling by going to My Account > Passes & Vouchers.
Also whilst contacting live chat about returning your unwanted stick, ask them to check your account for any further charges and if you are not interested in using their service in the future, once the refund is added back on your card ask live chat to remove your account details off their database.
