21-01-2018 17:12
22-01-2018 19:15
26-01-2018 21:41
How do you create a guest account on the virgin router I am having the same issue
23-01-2018 12:46
Hi Scott,
I have purchased two of the NOW TV Smart boxes in the last 6 weeks. The first one was returned as believed faulty having had on-line chats with technical assistance without a resolution. The second box was exactly the same in displaying the symptoms you detailed in your post. We also had two other devices connected to the internet playing simultaneously the same NOW TV program as we were trying to watch on the Smart box without a problem, while the Smart box dropped in nad out of internet connection. Like your box, it would not connect to the internet via WiFi to a Virgin fibre internet system.
I have now cancelled the passes as I can only conclude that there is an inherent generic fault with the box. I have had four lots of on line chat with NOW TV but in the end they cannot resolve the issue. I have specifically written (e-mail) to them asking how the issue can be resolved but alas they have not responded to the question but instead closed my "case".
I do believe that a new box is close to launch, which I hope resolves the issue and that users like us can exchange for free the old box for a new one. However, I suspect that we will see pigs flying first.
22-04-2018 17:08
Totally agree. I have spent hours on phone to virginmedia. I am in hotel with a now tv box. Internet access is fine. I have had regular virginmedia tv go / anywhere access losses. Virginmedia failed totally to resolve my access problems but oddly after leaving it for a couple of days I can now access virgin tv go on both my laptop and mobile. I dont know what I did to nudge the device registration process back in to action. As an IT consultant I am pretty sure this is linked to account registration. Bizarely I have just tested swapping my laptop connection to the nowtv router to ethernet rather than wifi and ethernet fails so I have successfully reverted to wireless connection through same nowtv router. I have had endless hours of Virginmedia logging in to my laptop remotely to resolve this. If anyone has ideas I would like to hear them. I have already switched off all nowtv router security controls and rely on zonealarm firewall and avg antivirus. Virginmedia TVGO has just crashed again whilst writing this post on a different laptop proving my internet access isnt the problem. Useless service and useless support team.
23-01-2018 17:27
23-01-2018 19:20
23-01-2018 19:29
Hi @Anonymous User
The help article link (step 3) that I posted in the beginning of this thread mentions if you are a Virgin Broadband customer to try setting up a guest network, which would suggest to me that the NowTV Tech Team have identified some extra additional setup maybe required on their boxes when using Virgin Routers if all the other steps fail.
08-06-2018 18:45
Can you help with how I set up a guest wireless network on my virgin media internet as this losing connection is insane for us too!
Tried a new box and had the internet checked and new wireless router and still happens.
09-06-2018 9:15
@Anonymous User Welcome to the forum. To setup a guest network follow the steps here, although I can't guarantee it will solve the issue in this thread
23-01-2018 21:13