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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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iPad now tv app issues

Now app error code and won’t connect to stream My now tv app on my iPad will allow me to access programmes but not play them. It comes up with an error message (0xfde0001b) stating I must restart the app (which I’ve done several times) or delete and ...

Now app error code and won’t connect to stream

My now tv app will allow me to access programmes but not play them. It comes up with an error message (0xfde0001b) stating I must restart the app (which I’ve done several times) or delete and reinstall (which I’ve also done several times. I’m in hosp...

Films not stream / play after showing adds

Select harry potter film, cast to tv adverts play but then film fails to stream. No message just back to main screen?Tried another harry potter and the same, unless it is all HP lolAnyone else have issues. 

Resolved! Ads not loading

Trying to watch “we own this city” on the iOS app and the ads won’t always load. Sometimes they won’t start and need to restart the app several times, sometimes first 1-2 load then it fails. Restart the app and have to watch all the ads again. Tried ...

Audio not working in app

I watch sky sports through the app on my mobile device and every time I'm watching Formula 1 live there is no sound. I have to close and reopen the app 3+ times before the audio works.Watching on demand items the sound works instantly everytime.

Can’t stream to TV

I’ve just got now tv as part of my BT TV service, for some ridiculous reason there is no subtitles function on the service connected to the BT TV box (it’s 2022 for crying out loud, why is this still an issue???), and as I have a hearing impairment, ...

Not playing

Hi there hope someone can help me here.I am using now app on both android and iPhone.Both are connected to built-in Chromecast. When I select something to watch it comes up on my TV for seconds then goes away again.Used now for the first time last ni...