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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by • Community Manager
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  • 0 replies
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Nowtv App not loading video on iPhone app

I have iPhone 12 Pro Max with nowtv app installed with active sports membership. When I select live stream of a sports channel it’s goes in loading mode but video never loads. This problem is only with iPhone. Works in iPad firestick and MacBook.  I ...

Adobe tracker on mobile app

Why is the NowTv App sending data to adobe? I'm sure many of your users like me don't like being tracked! Please can you remove this from your apps? 

ni11 by • Advocate
  • 758 Views
  • 5 replies
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Charged twice

I’ve been charged twice tonight for sky sports because your app said the first time was unsuccessful. This is outrageous! Get your act together. 

IanP by • Newbie
  • 558 Views
  • 3 replies
  • 1 thanks

Philips 58PUS7304/12 Casting

NowTV app on iPhone casting to Philips Tv does not work, it opens the screen to play the video but just terminates everything time. TV firmware (android) is up to date. IPhone & app is up to date.Both devices have good internet access.

Dan1 by • Advocate
  • 870 Views
  • 3 replies
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Can’t cast to tv

I’ve purchased a NOW TVSport day pass and I can watch the Liverpool Man City game on my tv but when I try to cast to the tv, it says that I can’t watch because I need a NOW TV Sport Membership - which I have and has been activated on the mobile app! ...

Hparish by • Advocate
  • 2166 Views
  • 13 replies
  • 1 thanks

Constant loading icon on sky sports

When I’m trying to steam any of the sky sports Chanel’s I get a loading symbol and a cancel button and even if left for over 5 minutes it still dosnt load.  Anyone have a fix for this ? 

Freddy98 by • Advocate
  • 466 Views
  • 2 replies
  • 3 thanks

Watchlist

Hi, my watchlist seems to have disappeared. And my continue watching list also.

O07 by • Advocate
  • 560 Views
  • 2 replies
  • 0 thanks

Sports Channels not playing on NOW TV (iPhone)

I took out the Sports subscription for mobile devices only but it never lets me watch any of the channels, except Sky Sports news. All I get is the option to subcribe for the sports/movie channels. Any idea as to what the problem might be.  My deal w...

97MDE by • Newbie
  • 423 Views
  • 2 replies
  • 1 thanks
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