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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Content Filter

My apple content filter is on (iPhone 11), I cannot login to the app as when I try it says "authenticating" and then it says "unexpected error. Network error. Please try again.". Tried to sort in the past but dunno how to resolve. With the season sta...

App will no longer open Samsung tab

My app used to work ok on my tablet but in the last couple of weeks at least it does not manage to open. It comes up with the logo but then I get a system error because "it stopped too many times" and it closes.Any ideas on what to do?Everything else...

Day pass chromecast error 2100

Hi, I do a regular sports day pass when i wish to watch something which i normally chromecast to the tv. This stopped working last week showing error 2100, online help just kept saying i was watching on 2 devices but that wasn't the case, only one de...

Sports Mobile Plan Not Working

I cancelled my sports now plan last week and was given a two month sports mobile plan which under my account shows expiring on 02 September. But when i am trying to watch a live match today, it says i need a sports mobile plan. Not sure what to do wi...

On demand sport categories missing under “discover”

On the iPhone app there doesn’t seem to be a way to browse sport on demand any more. Under the “Discover” page there’s a few curated collections (like the Grand Prix highlights from this year) but no way to access, for example, all the available F1 c...

Now app on iPad freezing

I have removed the app from my iPad and then downloaded it back onto my iPad countless times, but am still unable to watch anything on the app on my iPad. As soon as I get on the main page to choose what programme to watch it freezes. is anybody able...

Unable to install app iphone

I got a new iPhone 13 iOS 15.5. When I search on App Store for Now TV app it doesn’t show up anywhere. If I search for the app on Google it shows up but won’t let me click on it or download it to my phone. How can I install the app?

Does Boost/5.1 surround work with Chromecast for Google TV??

Hi,I've searched online, contacted Now TV over chat and still not clear. Current Help page states Boost enables 5.1 through Chromecast Ultra & 3rd Gen but what about Chromecast for Google TV? (this replaced the Ultra which is no longer even sold). I'...