Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Audio not working in app

I watch sky sports through the app on my mobile device and every time I'm watching Formula 1 live there is no sound. I have to close and reopen the app 3+ times before the audio works.

Watching on demand items the sound works instantly everytime.

Legend 5
Legend 5

@Anonymous User 

Have you tried to delete and reinstall the app?

Does it happen with any other live channels?

Is this over your home Wi-fi or mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
Legend 5
Legend 5

Hi @Anonymous User 

Also reported on this linked thread below. 

I personally don't use my smartphone when watching NOW Sports so can't confirm if the issue is more widespread or on certain smartphone models.