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Anonymous User
Not applicable

Audio not working in app

I watch sky sports through the app on my mobile device and every time I'm watching Formula 1 live there is no sound. I have to close and reopen the app 3+ times before the audio works.

Watching on demand items the sound works instantly everytime.

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried to delete and reinstall the app?

Does it happen with any other live channels?

Is this over your home Wi-fi or mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Also reported on this linked thread below.

https://community.nowtv.com/t5/Mobile/Android-app-no-sound-on-sport/m-p/580565#M4936 

I personally don't use my smartphone when watching NOW Sports so can't confirm if the issue is more widespread or on certain smartphone models.