16-11-2019 19:13
My app updated last night, now it won't play, won't let me select any menu and just closes. Tried live chat help this morning, a waste of an hour being asked the same questions. Does anyone know what might be wrong. And before anyone asked, I've uninstalled and reloaded, shut down the iPad, iOS is updated. Tech support appear to have no clue....so annoying.
19-11-2019 22:03
Sadly still not working on my iPad
I've got the required iOS as per the compatibility checker on the App Store so looks like now has done something that breaks the app on slightly older iPads
Please fix it
20-11-2019 3:16
Sadly I have the same problem, It works on my IPhone but not on my ipad.
23-11-2019 18:22
Same here, all working fine on my iPad (2nd Gen) and IOS 9.3.5 until the recent update....now just crashes all the time. Very annoying.
Why won't NOW TV or Sky acknowledge the problem they have created and try to resolve? Or are they happy to lose customers as a result??
26-11-2019 12:48
Still not working and total silence from now tv on the issue
I'll give them another few days then vote with my feet
26-11-2019 12:58
I finally had a reply well after the 48 hours that I was told they would reply in.
We are working on your issue regarding NOW TV APP is not working after the latest update on iPad.
I went through provided links to investigate further and had forwarded the details to my high end team for a detailed investigation as to what exactly happened.
I'll get in touch with you at the earliest with any outcome.
Its a very non committal weak reply.
01-12-2019 18:38
Despite multiple threads and loads of people on here talking about the same issue and emails saying they are on it, still a broken app
come on now , it's time you fixed this or admitted you can't and work out how people who rely on older iPads can get now tv....
01-12-2019 19:45
01-12-2019 21:43
There’s no “can’t”. A holding action would be to take the old app and the new app, and bundle them together with a switch that tests your iPad OS version, and routes you to one or the other.
This would make the app just over twice as big, but it’s the ‘in extremis’ fix.
Though I think NowTV will work very hard to fix it properly, long before any court date could be set for any sort of fantasy legal action over this.
02-12-2019 15:58
I have heard nothing. I've emailed again and it is silence.
Really dreadful customer service.
Anyone have any updates?
03-12-2019 18:20
I posted this https://community.nowtv.com/t5/Mobile/iPod-5-iOS-9-3-5-fails-to-play/m-p/513841#M3719 this morning - I didn't have time to read all this thread as it was titled "iPad" but now reading it I would say that my issue is the same