28-02-2018 15:52
01-03-2018 11:48
Hiya
Thank you for bringing this to our attention we'll have this looked into for you.
Many Thanks
Naomi K
22-05-2019 23:27
Seems like are are a lot of folk suffering from this and not a hint of a resolution. It's just started for me and I'm on day 2 of 7 day trial. Not likely to be keeping up with you if this is going on.
30-03-2018 11:02
12-05-2018 8:49
Getting the same issue on my Samsung Tab A (Android). It started straight after an update.
12-05-2018 19:56
If still happening, try the beta version...
Uninstall the present version, then visit the app page in the Play Store, scroll to the bottom & opt into the beta program. Next, reinstall the app (which will install the beta this time) & sign in to check if it's ok.
16-02-2020 21:30
There appears to be a bug in the NowTV device registration process with Android Nougat 7.1.1 devices. If you experience 'you have been signed out' error when trying to play content, see if your device is actually appearing on your account (my devices). If not, there's the issue! I reported it today to the chat support people, and they said they'd report it to Tech support
The NowTV support desk have replied saying they have escalated my case ref 06632217, so will update accordingly