06-03-2016 21:50
I have used my now tv app on my acer android tablet since I got now tv with no problems.
3 nights ago I tried to watch a program it loaded and just as it was about to start playing I got a message saying now tv had stopped.
after looking online I follwed one suggestion of uninstalling the app and reinstalling but with the same problem.
I have reset my Acer back to factory settings and tried it again and still the same problem.
Any one help
12-03-2016 19:02
12-03-2016 19:48
Hi @Anonymous User,
Sorry to hear this issue is still ongoing.
I am going to confer with our problem analyst on this and will get you back to you on Monday to let you know what happens.
Thanks,
Rich
The NOW TV Team
14-03-2016 15:50
HI @Anonymous User,
There was a new version of the app rolled out recently so the involved parties are looking into your issue to try and recreate it.
I will post here again once I get more info.
Thanks,
Rich
The NOW TV
17-03-2016 19:22
Any news on this problem yet. Thank you
18-03-2016 17:52
HI @Anonymous User,
Apologies. No further info just yet.
This is still being looked into and I hope to have more info come Monday.
Sorry for the inconvenience.
Thanks,
Rich
The NOW TV Team
21-03-2016 16:35 - edited 22-03-2016 16:37
<information removed as not relevant>
22-03-2016 9:34
22-03-2016 16:40
@Anonymous User I've just removed the information Rich posted as that's not actually relevant for Android devices. Sorry for any confusion.
Our technical team are looking into the issue and will get back to you as soon as possible.
Thanks,
Tom
29-03-2016 6:04
Any update ?
31-03-2016 16:39
any further update yet