06-03-2016 21:50
I have used my now tv app on my acer android tablet since I got now tv with no problems.
3 nights ago I tried to watch a program it loaded and just as it was about to start playing I got a message saying now tv had stopped.
after looking online I follwed one suggestion of uninstalling the app and reinstalling but with the same problem.
I have reset my Acer back to factory settings and tried it again and still the same problem.
Any one help
08-03-2016 12:56
Hi @Anonymous User
Thanks for posting, sorry to hear of the recent issues you've had on your android tablet. Are you still having this problem? Can you make sure it's on the latest software version please also try killing all open tasks and then clearing the ram and trying again.
Let us know how it goes.
Cheers
Ranj
NOW TV Team
08-03-2016 21:12
Hi
Yes its the latest version of Android, It only updated itself in January.
The Tablet is only 6 months old.
Like I said I did a factory reset with no apps added but Now tv.
I haven't tried it on any other tablets but It definately works on a Windows Laptop.
09-03-2016 13:31
Hi @Anonymous User,
Thanks for getting back to us.
Can you try the following:
Settings>Applications (Manager)> and then finding Android System Webview and unistall the latest update. Then try the app again.
Thanks
Simon
NOW TV Team
09-03-2016 20:29
Hi
I cannot find what you are asking for. I can go into settings then apps(no manager) but no android system webview.
My Android version is 4.4.4
Thanks
10-03-2016 15:29
Hi @Anonymous User
Thanks for posting, are you still having problems? Can you let us know of the model number for the tablet please.
Cheers
Ranj
NOW TV Team
10-03-2016 17:09
Hi its an Acer A1-840 tablet
11-03-2016 15:25
Hi @Anonymous User,
Thanks for that.
Out of interest - if the tablet has a data plan - do you see the same issue when your on 3G as well as WiFi?
Thanks
Simon
NOW TV Team
11-03-2016 19:17
Hi
Its just wifi no 3g.
It picks up my network hard drive app and plays movies and clips. It even plays bbc iplayer and virginmedia anywhere.
Its baffling that it was working fine then for no reason just stopped.
It was working after it did its software update and only started not playing my Now Tv app recently
12-03-2016 12:28
Hi @Anonymous User,
Sorry for the inconvenience this has caused.
Can you please let me know what version of the NOW TV app you have?
Thanks,
Karl
NOW TV Team