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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
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Can't buy NOW Broadband from the website

When trying to buy NOW broadband from the website, I put my Postcode and then ask you to put on if you want to switch and it says Woops that didn't go to plan, please try again later. So I don't know what to do, any help.

Active Sports pass not recognised in app

Dear community I have an active sky sports pass as evidenced when checking on the website (PC). However the mobile app (including tablet) shows that there is no active sky sports pass. Uninstalling and reinstalling the app has no effect. How do I res...

Picture is “zoomed”

I watched a football match yesterday and it was as though the picture had been zoomed in.i could not see the score; I could not see the footballer who was taking a free kick, as both of these were outside of the picture that I was watching and all I ...

Sky sports mobile TV

I purchased the £5.99 per month sky sports mobile TV but it's not showing in my account? Therefore I cannot watch any channels? Has anyone any idea as to how I contact customer service as it's very sketchy. Thanks 

refund

so I bought the now tv sky sports mobile pass to use to watch premier league matches, however, whenever I tried to watch, it kept telling me to buy the sky sports pass which I ended up paying. but I was charged for both passes when one doesn't work.t...

NowTV pass not showing up in app

I activated a pass on the website (sky sports monthly mobile) which doesn't show up in the app, so I can't watch anything.I've definitely used the correct details, I've tried logging out/in, I've tried reinstalling the app.Any ideas?

Resolved! Sky Sports Mobile Month Pass

I have bought a Sky Sports Monthly Mobile pass and am trying to use this on my android phone but getting a message that I need a Sky Sports Day, Week or Month Pass to watch on this device.I have tried signing out and in again and deleting the app etc...

Resolved! NowTv Mobile Sports over Wifi

Can you watch the 5 Sky Sports Mobile channels over wifi? Does mobile just mean through the mobile app, not entirely over mobile data?I can't find our for sure as the info on the page is pretty lacking. Thanks

Sky sports mobile pass not added

I bought the mobile pass for £5.99 and even got email but it’s not added on my account and I can’t watch the premier league games happening right now? any help? Or got same problem?

Resolved! Pass Required

I have bought the monthly pass and it shows that I have it in the menu but the app keeps telling me I need a pass?